business plan internet cafe

Every business starts with research and planning. The main purpose for writing a business plan is to get aware of those things that you might not have known or thought of yet. Depending on your case, you might be interested in devising a gaming lounge business plan or an esports arena business plan. As these are very close to the concept of Internet cafe we offer to use this as a template, expanding it with additional points where necessary. Besides, in this article you will find many useful information to assist you on the way.

Executive summary

Starting an internet cafe business can be a challenging task, especially if you lack entrepreneuring experience. However, devising a business plan will greatly facilitate you along the way. First of all, it will help you to gather many important information and facts, come up with a variety of internet cafe business ideas, decide on the format, consider pros and cons of this business, and even think about its future development. When getting down to work, the first questions coming to your mind might be whether it is a profitable business, how much does it cost to open an Internet cafe or what equipment do you need to start an internet cafe? This article probably won’t furnish you with a full answer, rather it will give you a general description of internet cafe business, while adding more questions for you to consider.

Internet cafe business overview

An Internet cafe (also cybercafe) is by no means new, yet a still relevant idea. The service of providing the public with a PC along with access to the Internet for a charge has been in expanding request since a long time ago. The first online cafe was launched in 1988 in Seoul and had only two 16-bit-computers connected to the online system of networks. Today internet cafes can be found all around the globe, while their purpose has evolved from basic webmail and instant messaging to multiplayer gaming. Since modern games often require modern computers and expensive gadgets more and more gamers prefer shared-access models over personal ownership.

Depending on location, target audience, and social agenda of the proprietors, cybercafés come in a wide range of formats and can be quite a profitable business. Internet cafes also appear as gaming lounges, cybersports arenas, or PC bangs – equipped with VR headsets, gaming consoles like Xbox and Playstation, and broadcasting esports tournaments on a big screen.

The majority of the entrepreneurs, engaged in this field are men of 22 – 50 years old, who understand computers at the level between the advanced user and system admin. Most of them also enjoy playing online games, keep abreast of new developments in the realm of computers and gaming equipment, be up to date with the latest developments in the cyber industry, follow the news about gaming teams and tournaments. As a rule, these people don’t have a wage job. Their work is focused on Internet cafes, gaming lounge business, bets, and sometimes other related businesses. Usually, these people start with a small budget and gradually increase their income.Those who managed to properly organize their business and make a profit, begin to open a chain of Internet cafes, some sell franchises.

On rare occasions, there are businessmen, possessing entrepreneurial experience from other projects, with a million-turnover, who open Internet cafe out of curiosity and desire to try something new. In this case, they invest a lot of money at once. Often, these business owners are interested in holding tournaments in specially equipped cyber arenas.

There are also those who don’t know anything about this kind of business, rather they’ve been told that opening an Internet cafe business is a way to make money easily and fast.

No matter which group you belong to if you are considering launching an Internet (cyber) cafe you will need to devise a business plan. Hereby we introduce an example of an internet cafe business plan, which can be modified according to your geographies and goals.

Pros & Cons of starting an Internet Cafe

Before establishing a business it is always useful to make up a list of advantages and disadvantages. We have gathered some of them, which are relevant for an Internet cafe business, yet keep in mind, that it might look different in each case, depending on the particular market and the entrepreneurial experience of yours.

• Business works 24/7. In practice this means that as an entrepreneur you have to be constantly in touch to solve problems that may arise (e.g., violation of the rules by clients, various unforeseeable situations etc.) At least in the beginning you need to be fully involved in order to understand the specifics of the business, the target audience, identify weak spots etc. It is also necessary to be aware of the latest innovations in the field of gaming and esports.
• It is difficult to scale the business.  Internet cafe business has its limits. Once a company is launched, pays back and starts to bring net profit, there are just a couple of options to scale: either to sell franchises or open a network of Internet cafes. You can establish a business and get a stable income, yet it will always remain at the same level.
• Regular update/replacement of equipment.  Each product has its life cycle. Since computers in Internet cafes are used constantly, their wear and tear happens way faster. Besides regular maintenance, cleaning, and minor repairs of the computers, it is necessary to completely replace the equipment every 2-4 years. First of all, because of its wear and secondly, due to outdated parameters. Every year new games are released, increasing the requirements to the computer components – processor, video card, memory etc. Fast and powerful computers are one of the reasons why gamers visit cyber cafes. Thus, if you do not update the equipment, you risk to lose part of the target audience.
• Low budget needed for start.  Compared to other businesses, cyber cafes are generally simple to set up. Main costs for launching an Internet cafe comprise computers, monitors and consoles. An average business with 15-20 computers, will require between $30,000 and $50,000. This is a rather small budget for business, which in time will bring you regular income.
• Payback after 12 months (average).  Cyber cafe business, you can quickly setup and configure all the processes, provided you thought everything through and made preliminary calculations. The payback of such a business can take from 9 to 14 months. Then you get a net income and can plan to expand. Of course, everything depends on your particular case, and if you add a bar and kitchen in parallel, then it may take more time.
• Little competition.  15 years ago, when Internet cafes were very popular, there was a big competition. There were many cybercafes where one could go, and there were a few or no empty seats. Today, the focus has shifted, as everyone has a computer at home. Cyber cafes are made for the atmosphere, community, and a possibility to play on professional PCs. The second wave of popularity of cybercafes has just begun, yet still few competitors, which makes it possible to quickly attract the target audience to your place. At the same time, more tournaments are being held every year.
• Combination with other types of business.  As a rule, the main service of your business will be providing access to the Internet, and/or new games on PCs and consoles. In addition, you can expand your business with related services. If you decided to start a cybercafe business you might face the situations when some of your clients ask for photocopies, printing documents, photos, etc. By simply buying a printer-scanner you can get additional income, while it will also be useful in the daily work of the cybercafe. Also, when players spend more than 3-4 hours in the Internet cafe, they need at least one break to eat and drink. Thus, building a coffee area will bring extra income and allow your clients to spend more time in your cybercafe.

What products and services cybercafe business provides?

When devising a business plan for your Internet cafe it is helpful to distinguish between the primary and additional services.

Primary service  – within this section think of the core service that your cyber cafe company provides. Is it good connection to the Internet, gaming facilities, possibility to use expensive software for a small price, or an equipped coworking space? Pick out one thing that will serve as a pillar for your business, think of it as your unique selling proposition (USP).

While choosing a core service mention in your business plan the impact that it will cause. Speculate on how your customers’ life will be affected by the service(s) that you provide? Maybe you make people happy, satisfied, productive, entertained. You help the local community to stay connected with the rest of the world and fulfil their goals by the help of Internet connection / modern computers / gaming facilities etc.

It might be that your core service will be focused on esports. This field is getting more and more popularity, encouraging e-Sports schools being opened around the world. With this regard, many cybercafes nowadays also provide separate rooms for training esports teams.

Additional products/services.  Now time to brainstorm further. Make up a list of accompanying services that will be offered in your Internet (cyber) cafe and one-by-one write about the impact they are supposed to make for your customers. You can also use the items that were mentioned above, yet were not defined as a primary service. Additionally, you can include the following options to your service list:

• Cafe serving beverages / snacks / healthy meals
• Copy center services
• Private working space (rooms)
• Kicker, darts, etc.

Once your list of primary and additional services is ready keep it at hand. The next step would be to define their prices. Easily said, but this task will require thoughtful consideration. Besides checking the prices of your competitors and willingness of customers to pay, you will also need to count your expenses and comply with financial goals you set. You should also observe the habits of your customers, and possibly introduce a dynamic pricing scheme (when prices are flexible and depend on the day time and demand). You should also consider introducing system of discounts, special offers for loyal customers etc.

Comparison to competitors

Check your competitors, define their market share, strong and weak spots. This will then help you to find your position or niche on the market, as well as set more realistic goals on sales and profit.

Why should customers choose you over your competitor? This question is very important for defining your unique selling proposition (USP), discovering the pillars of your internet cafe. Check the list below, pick the points that are relevant for your case and expand if necessary.

• Upscale equipment (laptops, computers, printers, scanners, headsets, consoles (Xbox, Playstation), gaming mice, professional keyboards, additional gadgets- VR glasses, Gaming wheels, controllers etc.)
• Comfortable gaming chairs
• Fast and reliable Internet & Wi-Fi hotspots
• Besides state-of-the-art hardware the computers will also come with professional software (e.g., Adobe Cloud Programs) and gaming platforms (e.g., Steam). Upon customer request, the Internet cafe business can also acquire a license for a particular software.
• Possibility for open space and private working rooms/cabins
• Convenient (central, unique, extraordinary) location
• Fair prices, convenient booking system and payment options, bonuses, client discounts etc.

Internet cafe business plan introduction

Business name.  Give your internet cafe a name. Be creative, make sure it fits into the whole picture of your business concept. Double-check that it’s different from those of your competitors and easy to remember for your customers. Here you can also consider buying a franchise. In this case, you will build your institution based on the existing internet cafe business model which proved its success. Basically, you will get a ready-to-use guide on how to open an Internet cafe, which will save you time, resources and efforts. However, keep in mind that along with convenience and support that you get as franchisee, you are limited to a certain level in strategic and managerial decisions. Thus, for experienced and ambitious entrepreneurs, nurturing novel and fresh business ideas in mind, franchising won’t be a suitable option.

Legal business structure.  Every business is a legal unit with a specific structure. Think of yours. Will it be a sole proprietorship or a partnership, Limited Liability Company (LLC) or a corporation? Are there any investors involved? While choosing a structure for your business consider such impacting factors as flexibility, complexity, control, permits, licenses, taxes and other regulations.

Brief description of what your business does.  Here you should be able to explain in a nutshell your business concept.

Mission.  Besides making profit your internet cafe first of all should serve a public good. Think of those social solutions that you bring. Your cybercafé can, for example, fulfill the following missions:

• It provides an easy, reliable, safe and affordable access to the Internet.
• It serves a meeting place for sharing online experiences.
• It accommodates a creative and comfortable environment for people to learn, work, play and relax.

What problem does your Internet cafe solve for your customers?  Possible answers here might be the following:

• bad PCs at home that do not allow people to play at maximum settings or in the latest games;
• no privacy at home (parents/ partner or children interfere, etc.)

Think of any other relevant points, depending on your case. Maybe it is also useful to conduct a focus group to identify other customer needs.

What results does your internet café create?

• Customers get things done by means of having a quick, reliable safe and affordable access to the Internet
• Customers enjoy being in a creative environment, using affordable upscale equipment for their studies, work, gaming or entertainment
• Customers are happy to have another place for making friends and connections, while sharing their online experiences.

Think of any other relevant points, depending on your case.

How does your internet cafe create those results?  By means of providing necessary equipment (computers, software and access to the Internet) in comfortable premises at a convenient location, offering other services (e.g., food & drinks, open-space and private rooms) to meet customer needs and ensure best-in-class user experience.

Who does your company serve?  Again, think of your Personas. Which customer cluster reflects the main target audience? Are these travelers, students, professionals, gamers etc.? What is their average age? What are their core needs? It is important to remember that the choice of business model and related services will change the target audience, and vice versa. As a rule, the majority of players in cyber cafes are pupils and students. At the same time the related services a cybercafe provides will directly influence the target audience. In case the cyber cafe also sells alcohol, hookahs, etc., the clients will then be different. You can also expand the target audience by means of equipping your Internet cafe with gaming consoles, e.g. Xbox or Playstation.

Why do you do what you do?  Reasons for you to run an internet cafe might be numerous and diverse. Yet try to figure out what it means to you. Maybe you’re an exper t in the field of cybercafes or you possess suitable resources for this business. Maybe there is a sharp demand for such a place, but none or little supply. Maybe you yourself belong to the target audience and know the needs of the customers as no one else. Or it has always been your dream to own an internet café. Sincere answer to this question will help you to understand your motives and plan more realistically not just in a short term, but in a long-term perspective.

Thousands of businesses rely upon SENET

Internet cafe setup requirements

Think here on your step-by-step plan or proprietary system. List a complex of providers, suppliers, processes, tools, or systems that you own, granting your internet cafe a benefit or competitive advantage. As a basic think of the following:

• Location (rent or buy or build)
• Design and renovation of the premises
• Supply of furniture (tables, chairs, sofas, bean bag chairs) and equipment (coffee machine, vending machines, etc.)
• Provider of the Internet
• Supplier of computers, and other devices
• Software Licenses
• Supply of additional services (drinks, catering)
• Team – number of employees, their roles, responsibilities, shifts
• Internet cafe management software

Here it is relevant to remind that provided you go with the franchise option, the proprietary system as well as the main cyber cafe requirements will be provided by franchisor for you to use. Of course, the terms and conditions might be different depending on the agreement, but the fundamental restrictive unit for the beginning you will get in most of cases.

What are your objectives? (define your goals)  Last but not least – schedule your goals. Elaborate some plans regarding sales, revenue and profit you intend to make. Devise a roadmap of future development of your business. Think of your goals in terms of short-and long-time perspectives. Draft them for 1-year, 2-years, 5-years time span or longer. While setting your goals on the paper use the rule of S.M.A.R.T. In other words, keep your goals Specific, Measurable, Achievable, Relevant and Time-bound.

Market analysis

At this stage, make sure to gather as much information about the market, as possible. Invest enough time to research the general state of matters and trends. A useful technique to apply at this stage would be PESTLE analysis. The name stands for the abbreviation of the components of the analysis and is used to scan the following macro-environmental factors – political, economic, social, technological, legal and environmental. When analysing the above mentioned factors, try to identify the elements within each of them, as well as seek to understand what is their business impact. For example, does the current political situation create a solid basis for you to start the internet cafe business? Is the economic condition favourable for introducing your service to the market? Is the society open/ willing to pay for your service etc.? The following table provides the respective questions to assist you in conducting PESTLE analysis.

Additionally, you can make a SWOT analysis to identify strengths, weaknesses, opportunities and threats for your business.

Market trends & needs

To gather information about your target market turn to statistical data, relevant market reports, professional periodicals, marketing research agencies. While doing your research check the related industries and fields – Online Gaming, Video Streaming, Cyber Security, esports etc. Also look at associated issues in the respective fields: Internet penetration, number of available commercial wi-fi locations and hotspots, number of Internet users, reasons for using Internet etc.

Some introductory data and insights can be found at statista.com. For example, the esports market has been consistently developing in recent years. It is expected to grow further in the next 3-5 years. More and more people nowadays come to watch how their favourite games are being played by world recognized gamers. As indicated by the Newzoo there are determined to be 646 million viewers of esports worldwide by 2023, which is over 30% expansion from the 395 million in 2018.

The fans are spread over the world, yet the Asia Pacific area is by all accounts a specific hotspot for esports. In the USA, meanwhile, some 9.2 % of web users in 2019 viewed esports, with the figure expected to rise to 15.5 % by 2023.

As the statistics show every year more and more tournaments are held, bigger audience is attracted. Thus, while planning a cybercafe business one should keep in mind that the majority of gamers also make bets in the field of gaming and esports.

Internet cafe marketing plan and strategy

Every marketing action – be it a message, flyer, social post or event – is aimed at people. Thus, when devising an internet cafe marketing plan it is crucial to gather as much information about your audience as possible.

Demographics & Psychographics.  Define the demographics of your target audience – what is their age, gender, income, place of living etc. Then collect their psychographic characteristics – such as interests, desires, fears etc. In the process of collecting these data you might come up to the fact that there are several groups / clusters of you TA. Use Personas method to differentiate them. This will help you achieve the goal of your marketing campaigns, improve your lead generation and conversion strategy, as well as offer more suitable products/ services to your clients.

Remember, that a slight detail can make a huge difference. What if a significant part of your customers are vegans, environmental activists living a sustainable life? How can you make their experience in your cafe more comfortable – provide vegan snacks, supplying the place with renewable energy sources, equipping it with eco-friendly furniture etc. The variations are endless here. Your task is to identify the factors that will signify the interest and bonds of the customers to your Internet cafe.

Where can you find your clients?  Where can you find each of them – online or off-line? Think on which online services and social media they use. Do they actively participate in social media groups, do they read expert magazines or do they attend festivals? The clearer picture you will get on this stage the easier it will be for you on the next steps – when drawing marketing strategy (visibility, lead generation and conversion).

Visibility (awareness) strategy.  How people will learn about your Internet cafe – via ads in Google or social media, through paid commercials on TV or in YouTube, by means of influencers, flyers or word-of-mouth? Options and combinations can be numerous. The key factors here are budget and efficacy. You can spend thousands and get zero results, or you can spend almost nothing but hit the target. Look first at the answers from the previous step, identify the channels through which you can reach your audience, compare the prices of the channels. And then build your strategy. Remember, that the advantage(benefit) of digital marketing is that you can test different strategies with relatively low budget, see what works best and then rise the costs. Consider turning to a digital marketing agency if that corresponds to your needs.

Additionally, brainstorm for info drivers and events that can be part of your cybercafe marketing strategy. One of the possible promotion steps for your business can be hosting esports tournaments.

This step requires much thought and effort. The core question here is “How will you establish contact with potential customers?” It is most likely that you will apply digital tools and online marketing. In this case your lead generation will comprise the following elements: content, SEO, promotion, conversion and analytics. Let’s briefly look into each of these.

Content strategy comes first.  This will characterize the story behind your services, the key messages you send to your target audience and, also, the tone of voice in which they will be articulated. The content will be sent through all possible channels you decide for: website, landing pages, emails, social media, blog post as well as Call to Action.

Website strategy.  If your internet cafe can’t be discovered on the web, then it doesn’t exist. In other words to make your cybercafe visible you need to have a website. Besides raising the rating of your Internet cafe, a website is also an excellent informative tool, that helps to attract more clients from organic search. Generally, a website will build trust to your institution from clients and partners. Thus, if one day you decide to grow by selling cyber cafe franchises, a website will be a big plus.

Promotion strategy  as a rule starts nowadays with Social Networks – Facebook, Twitter, Instagram, YouTube, TikTok, Snapchat. Check the most relevant for your type of business. For example, TikTok and Snapchat are the main channels for attracting teenagers, while adults are bound to be found elsewhere. Some question here to help you with the decision are the following:

• Where can you gather most of your TA (target audience)?
• Which of those are most efficient with regard to available budget?
• Which Social Media fits the best to your content strategy and chosen tone of voice?

In case you identify several platforms which are relevant for your internet cafe business it’s then worth trying to try all of them and see which ones work best in your field, region, market. Within your promotion activity you also manage social posts and email communication.

Conversion strategy.  Once you’ve got your leads it’s time to convert them into prospects or customers. The method of communication you decide – be it a phone call, email or personal message in social media. Within this stage you should look at the lead nurturing lifecycle and devise a complex of measures to acquire, keep and grow your customers – e.g. outreach programs, loyalty programs, organisation of events, system of upselling, cross-selling etc.

Analytics strategy.  The essential part of every strategy are the metrics and indicators that help to measure and analyse the results of the steps having been taken. Principal performance indicators are CTR, CPL, (Website) Rate of Conversion, Leads to qualified leads, Leads per channel etc. All the necessary info regarding these and other indicators can be found in the Internet, thus we shall not focus on them within this article.

What you need to keep in mind however, that analytics is an important task, which you better not skip. Once you identify the cost of a lead from each channel, try to reduce it to a minimum without loss in quality. Check the reports and regularly manage your advertising budget. After six months, compare the figures, analyse the amount of money spent on acquired leads to the quality of these leads.

Internet Cafe Business Plan Template

Written by Dave Lavinsky

Internet Cafe Business Plan

You’ve come to the right place to create your Internet Cafe business plan.

We have helped over 1,000 entrepreneurs and business owners create business plans and many have used them to start or grow their Internet Cafe businesses.

Below is a template to help you create each section of your Internet Cafe business plan.

Executive Summary

Business overview.

Internet Coffee Cafe is a startup internet cafe company located in Tulsa, Oklahoma. The company is founded by Kurt Stands, who has experience managing internet cafes. Now, with the expertise of knowledge and business acumen, he has determined he can confidently start and effectively grow a successful internet cafe company. Kurt believes his experience of strategic growth, marketing skills, financial capabilities, and wide and deep knowledge of internet installation and maintenance practices will provide everything needed for long-term growth and profitability.

Internet Coffee Cafe will provide a comprehensive array of products and services for a wide variety of clients. Internet Coffee Cafe will be the one-stop internet shop, providing services and products for each customer, while supporting the strategic goals of the company. Internet Coffee Cafe will be the ultimate choice in Tulsa for customers, as the Internet Coffee Cafe ensures that not only will high-speed internet be on the menu, but a variety of beverages and light meals will be offered, as well.

Product Offering

The following are the products and services that the Internet Coffee Cafe will provide:

• High-speed reliable internet services
• Comfortable environment for customers
• Social video games for groups
• High top pub-style tables and comfortable stools
• Casual and fully-cushioned sofa, chairs and low tables
• Multiple varieties of cabled internet choices.
• Electrical outlets at each work area
• Resource library with current periodicals
• Discounts for return customers
• Online reservation system to secure an internet line
• “Meet & Greet” customer parties
• Computer and iPad accessories, earbuds, cases and internet-related products for sale

Customer Focus

Internet Coffee Cafe will target all individuals in Tulsa, Oklahoma. They will target individuals who need internet service, such as students, apartment renters, and those in outlying areas of Tulsa, such as on ranches and farms. They will target online social game circles of two or more people. They will target schools and new businesses. They will target those who enjoy a cafe atmosphere while working. They will target individuals seeking a light meal or beverage in a midtown location.

Management Team

The Internet Coffee Cafe will be owned and operated by Kurt Stands. He recruited his former associate, Steve Thoresen, to take the role of manager of the internet cafe. He also recruited his former executive assistant, Carla Manson, to be the back-office operations assistant.

Kurt Stands is a graduate of the University of Oklahoma with a bachelor’s degree in marketing. He has 5 years of experience as a staff member in his first internet cafe position and 5 years of experience in a different internet cafe as the cafe manager. He’s earned a reputation among his customers as being reliable, helpful, and always willing to go the extra mile. Because of this, several customers have already committed to follow him to the new Internet Coffee Cafe.

Steve Thoresen will assume the role of manager of the Internet Coffee Cafe, where he will handle customer requests, assist with internet connections and oversee the food and beverage area of service. Providing an outstanding customer experience will be his main task. Steve has over 6 years of experience as an internet cafe manager and customers frequently compliment the service provided. Steve’s friendly personality and commitment to excellence will serve the Internet Coffee Cafe very well.

Carla Manson, a former work associate with Kurt Stands, will take on the position of back-office operations assistant. This will include overseeing the online social game venues for groups of two or more users, inventory of food, beverage ingredients, kitchen tools and equipment, and all supplies related to the cafe. Her role will also include operation of the internet service, computer systems, and related software and hardware.

Success Factors

Internet Coffee Cafe will be able to achieve success by offering the following competitive advantages:

• Friendly, knowledgeable, and highly-qualified team of Internet Coffee Cafe
• Online social games for groups
• Cafe serving light meals, beverages and snacks
• Online reservation system
• Internet Coffee Cafe offers the best pricing in town. Their pricing structure is the most cost effective compared to the competition.

Financial Highlights

Internet Coffee Cafe is seeking $200,000 in debt financing to launch its internet cafe. The funding will be dedicated toward securing the office space and purchasing office equipment and supplies. Funding will also be dedicated toward three months of overhead costs to include payroll of the staff, rent, and marketing costs for the print ads and marketing costs. The breakout of the funding is below:

• Office space build-out: $20,000
• Office equipment, supplies, and materials: $10,000
• Three months of overhead expenses (payroll, rent, utilities): $150,000
• Marketing costs: $10,000
• Working capital: $10,000

The following graph outlines the financial projections for Internet Coffee Cafe.

Company Overview

Who is internet coffee cafe.

Internet Coffee Cafe is a newly established, full-service internet cafe in Tulsa, Oklahoma. Internet Coffee Cafe will be the most reliable, cost-effective, and enjoyable choice for any individual who requires internet service in the city and the surrounding communities. Internet Coffee Cafe will provide a comprehensive menu of internet access, in addition to a comfortable environment and an online social game venue. In addition, a cafe that serves light meals, snacks and beverages will be on site. Their full-service approach includes a relaxing and enjoyable environment offering internet service.

  Kurt Stands will oversee Steve Thoresen and Carla Manson in their managerial capacity roles. In addition, he will hire the wait staff for the cafe and other personnel who will assist within the cafe. The team of professionals are highly qualified and experienced in operating internet cafes and the environments that make the experiences highly pleasurable. Internet Coffee Cafe removes all headaches and issues of finding and using the internet, and the cafe will ensure all customers are taken care of expeditiously while delivering the best customer service.

Internet Coffee Cafe History

Internet Coffee Cafe is owned and operated by Kurt Stands, who has an extensive degree of experience in managing internet cafes. He holds a marketing degree from the University of Oklahoma and he has successfully managed internet cafes with online social games and food service in various locales. Kurt’s tenure as a manager has given him the skills and technological knowledge to venture out on his own, starting his own company. He has gained the trust and commitment of several former customers, who are now eagerly awaiting the opening of the Internet Coffee Cafe.

Since incorporation, Internet Coffee Cafe has achieved the following milestones:

• Registered Internet Coffee Cafe, LLC to transact business in the state of Oklahoma.
• Has a contract in place for a 10,000 square foot office at one of the midtown buildings
• Reached out to numerous contacts to include Internet Coffee Cafe as their “home base”.
• Began recruiting a staff of cafe team members to work at Internet Coffee Cafe

Internet Coffee Cafe Services

The following will be the services Internet Coffee Cafe will provide:

• Social online game parties for two or more

Industry Analysis

The internet cafe industry is expected to grow over the next five years to over $22 billion. The growth will be driven by online gamers who enjoy the social aspect of gaming together and the competition the games bring. The growth will additionally be driven by the number of consumers who enjoy working out of their own home environment while remote from the office. The growth will also be driven by technology and innovation, as new processes will result and new applications of the internet will be discovered. Growth will be driven by consumers who work in the central portion of the city and will appreciate a midtown cafe that caters to luncheon guests, serving light meals that allow the consumer to briefly take a break and return to the workplace.

Costs will likely be reduced as additional online games and educational uses for high-end computers and high speed internet are innovated using technology and software. With the growing audience and differentiation of the products offered, costs are gradually reduced.

Customer Analysis

Demographic profile of target market.

Customer Segmentation

Internet Coffee Cafe will primarily target the following customer profiles:

• Individuals who do not have internet services in their own residence
• Online game players who play within social circles
• Schools and private learning centers
• Individuals seeking a warm cafe environment
• Individuals seeking a light meal in the midtown area

Competitive Analysis

Direct and indirect competitors.

Internet Coffee Cafe will face competition from other companies with similar business profiles. A description of each competitor company is below.

Goofy’s Gamer Cafe

Goofy’s Gamer Cafe hosts online social games for interactive play. The company is owned and operated by Chad Edwards, a former manager of an internet cafe for seven years. He offered premium customer experience while learning to handle operations, back-office inventory, customer relationships and other strategic aspects of the industry. The company is housed in Tulsa, Oklahoma and caters to those who enjoy competitive online ranching and cowboy video games.

Goofy’s Gamer Cafe caters to a young demographic, ages 15 to 30, and offers beverages and snacks as an additional avenue to gain revenue. The staff consists of a manager, Chad Edwards, three staff hostesses and three beverage and snack servers. The company logo is, “Satisfaction Equals Sales,” which indicates that by keeping their customers satisfied, the customers will purchase additional game play and products.

Tulsa Internet Business Cafe

The Tulsa Internet Business Cafe, located within a few blocks of the Tulsa courthouse and judicial system departments, caters to professionals and business users, such as attorneys and lawmakers. The Tulsa Internet Business Cafe has developed a very high-speed internet service that outshines any government-provided internet connection; therefore, the Tulsa Internet Business Cafe is often packed with professionals who are stretched for time. The Tulsa Internet Business Cafe is owned by Jack Adams who is the previous owner of an internet cafe in a suburb of Tulsa. He sold that internet cafe and brought his concept to the inner core of business areas in Tulsa, where he has provided customers with excellent internet connections and service for over five years. In addition, his business offers document printing, scanning, and small conference rooms.

Mid-City Internet Cafe

The Mid-City Internet Cafe was started by Tracy Harrington in 2019 to meet the needs of small businesses. She innovated the combination of a traditional internet cafe with co-working spaces, which allows patrons to work together as needed, or individually, if preferred. Offering comfortable furnishings and a quiet and serene environment, the Mid-City Internet Cafe includes high-speed internet and other professional amenities in one distinctive workspace. Included are printers, coffee makers, food vending machines in a kitchenette, and desk items such as pens, pencils, and staplers.

The Mid-City Internet Cafe is most popular with freelance professionals who are in downtown Tulsa and need a workspace for a morning or afternoon. Entrepreneurs and remote workers often visit the Mid-City Internet Cafe, as well, due to the quiet and serene atmosphere.

Competitive Advantage

Internet Coffee Cafe will be able to offer the following advantages over their competition:

• Friendly, knowledgeable, and highly-qualified team at the Internet Coffee Cafe

Marketing Plan

Brand & value proposition.

Internet Coffee Cafe will offer the unique value proposition to its clientele:

• Highly-qualified team of skilled employees that is able to provide a comprehensive set of services and products designed to fit with the internet usage needs of each customer.
• Unbeatable pricing to its clients; they will offer the lowest pricing in the city.

Promotions Strategy

The promotions strategy for Internet Coffee Cafe is as follows:

Word of Mouth/Referrals

The staff of the Internet Coffee Cafe has built up an extensive list of contacts over the years by providing exceptional service and expertise to their clients. The contacts and clients will follow them to the new company and help spread the word of Internet Coffee Cafe.

Professional Associations and Networking

Kurt Stands and Steve Thoreson will join the professional associations within Tulsa that will help drive business to the company. In addition, they will offer to take on official roles within those associations to further the name of the Internet Coffee Cafe. They will both network within the national trade groups and during trade shows.

Print Advertising

Print advertising will be focused on individuals who may not currently have high-speed internet in their homes or workplaces. Direct mail pieces will announce the opening of the company and offer discounts to “try out” the Internet Coffee Cafe.

Website/SEO Marketing

The Internet Coffee Cafe will fully utilize their website. The website will be well organized, informative, and list all the services that are offered. In addition, online reservations can be made for a single workspace or an online game group of two or more individuals. The website will also list their contact information and meals and snacks for sale. The website will engage in SEO marketing tactics so that anytime someone types in the Google or Bing search engine “Internet cafe” or “Online gamers near me,” Internet Coffee Cafe will be listed at the top of the search results.

The pricing of Internet Coffee Cafe will be moderate and on par with competitors so customers feel they receive excellent value when purchasing their services.

Operations Plan

The following will be the operations plan for Internet Coffee Cafe. Operation Functions:

• Kurt Stands will be the owner and president of the company. He will oversee all staff and manage client relations. Kurt has spent the past year recruiting the following staff:
• Steve Thoreson will become the business manager who will conduct the office administration, client files, and accounts payable.
• Carla Manson will assume the role of back office operations assistant and oversee inventory, product control, internet connectivity and other areas of note.

Milestones:

Internet Coffee Cafe will have the following milestones completed in the next six months.

• 5/1/202X – Finalize contract to lease office space
• 5/15/202X – Finalize personnel and staff employment contracts for the Internet Coffee Cafe
• 6/1/202X – Finalize contracts for Internet Coffee Cafe vendors
• 6/15/202X – Begin networking at industry events
• 6/22/202X – Begin moving into Internet Coffee Cafe
• 7/1/202X – Internet Coffee Cafe opens its doors for business

Carla Manson, a former work associate with Kurt Stands, will take on the position of back office operations assistant. This will include overseeing the online social game venues for groups of two or more users, inventory of food, beverage ingredients, kitchen tools and equipment, and all supplies related to the cafe. Her role will also include operation of the internet service, computer systems, and related software and hardware.

Financial Plan

Key revenue & costs.

The revenue drivers for Internet Coffee Cafe are the fees they will charge to customers for their services. .

The cost drivers will be the overhead costs required in order to staff Internet Coffee Cafe. The expenses will be the payroll cost, rent, utilities, office supplies, and marketing materials.

Funding Requirements and Use of Funds

Internet Coffee Cafe is seeking $200,000 in debt financing to launch its internet cafe. The funding will be dedicated toward securing the office space and purchasing office equipment and supplies. Funding will also be dedicated toward three months of overhead costs to include payroll of the staff, rent, and marketing costs for the print ads and association memberships. The breakout of the funding is below:

Key Assumptions

The following outlines the key assumptions required in order to achieve the revenue and cost numbers in the financials and in order to pay off the startup business loan.

• Number of Customers Per Month: 350
• Average Revenue per Month: $16,500
• Office Lease per Year: $100,000

Financial Projections

Income statement.

Balance Sheet

Cash Flow Statement

Internet Cafe Business Plan FAQs

What is an internet cafe business plan.

An internet cafe business plan is a plan to start and/or grow your internet cafe business. Among other things, it outlines your business concept, identifies your target customers, presents your marketing plan and details your financial projections. You can easily complete your Internet Cafe business plan using our Internet Cafe Business Plan Template here .

What are the Main Types of Internet Cafe Businesses?

There are a number of different kinds of internet cafe businesses, some examples include: Internet kiosks, Cyber cafe, Gaming cafe, and Commercial cafe.

How Do You Get Funding for Your Internet Cafe Business Plan?

Internet Cafe businesses are often funded through small business loans. Personal savings, credit card financing and angel investors are also popular forms of funding.

What are the Steps To Start an Internet Cafe Business?

Starting an internet cafe business can be an exciting endeavor. Having a clear roadmap of the steps to start a business will help you stay focused on your goals and get started faster. 1. Develop An Internet Cafe Business Plan - The first step in starting a business is to create a detailed internet cafe business plan that outlines all aspects of the venture. This should include potential market size and target customers, the services or products you will offer, pricing strategies and a detailed financial forecast. 2. Choose Your Legal Structure - It's important to select an appropriate legal entity for your internet cafe business. This could be a limited liability company (LLC), corporation, partnership, or sole proprietorship. Each type has its own benefits and drawbacks so it’s important to do research and choose wisely so that your internet cafe business is in compliance with local laws. 3. Register Your Internet Cafe Business - Once you have chosen a legal structure, the next step is to register your internet cafe business with the government or state where you’re operating from. This includes obtaining licenses and permits as required by federal, state, and local laws. 4. Identify Financing Options - It’s likely that you’ll need some capital to start your internet cafe business, so take some time to identify what financing options are available such as bank loans, investor funding, grants, or crowdfunding platforms. 5. Choose a Location - Whether you plan on operating out of a physical location or not, you should always have an idea of where you’ll be based should it become necessary in the future as well as what kind of space would be suitable for your operations. 6. Hire Employees - There are several ways to find qualified employees including job boards like LinkedIn or Indeed as well as hiring agencies if needed – depending on what type of employees you need it might also be more effective to reach out directly through networking events. 7. Acquire Necessary Internet Cafe Equipment & Supplies - In order to start your internet cafe business, you'll need to purchase all of the necessary equipment and supplies to run a successful operation. 8. Market & Promote Your Business - Once you have all the necessary pieces in place, it’s time to start promoting and marketing your internet cafe business. This includes creating a website, utilizing social media platforms like Facebook or Twitter, and having an effective Search Engine Optimization (SEO) strategy. You should also consider traditional marketing techniques such as radio or print advertising.

Internet Cafe Business Plan Template

Written by Dave Lavinsky

Internet Cafe Business Plan

Over the past 20+ years, we have helped over 500 entrepreneurs and business owners create business plans to start and grow their internet cafe companies.

If you’re unfamiliar with creating an internet cafe business plan, you may think creating one will be a time-consuming and frustrating process. For most entrepreneurs it is, but for you, it won’t be since we’re here to help. We have the experience, resources, and knowledge to help you create a great business plan.

In this article, you will learn some background information on why business planning is important. Then, you will learn how to write an internet cafe business plan step-by-step so you can create your plan today.

Download our Ultimate Business Plan Template here >

What is an Internet Cafe Business Plan?

A business plan provides a snapshot of your internet cafe business as it stands today, and lays out your growth plan for the next five years. It explains your business goals and your strategies for reaching them. It also includes market research to support your plans.

Why You Need a Business Plan for an Internet Cafe

If you’re looking to start an internet cafe business or grow your existing internet cafe company, you need a business plan. A business plan will help you raise funding, if needed, and plan out the growth of your internet cafe business to improve your chances of success. Your internet cafe business plan is a living document that should be updated annually as your company grows and changes.

Sources of Funding for Internet Cafe Businesses

With regards to funding, the main sources of funding for an internet cafe business are personal savings, credit cards, bank loans, and angel investors. When it comes to bank loans, banks will want to review your business plan and gain confidence that you will be able to repay your loan and interest. To acquire this confidence, the loan officer will not only want to ensure that your financials are reasonable, but they will also want to see a professional plan. Such a plan will give them the confidence that you can successfully and professionally operate a business. Personal savings and bank loans are the most common funding paths for internet cafe companies.

Finish Your Business Plan Today!

How to write a business plan for an internet cafe business.

If you want to start an internet cafe business or expand your current one, you need a business plan. The guide below details the necessary information for how to write each essential component of your internet cafe business plan.

Executive Summary

Your executive summary provides an introduction to your business plan, but it is normally the last section you write because it provides a summary of each key section of your plan.

The goal of your executive summary is to quickly engage the reader. Explain to them the kind of internet cafe business you are running and the status. For example, are you a startup, do you have an internet cafe business that you would like to grow, or are you operating a chain of internet cafe businesses?

Next, provide an overview of each of the subsequent sections of your plan.

• Give a brief overview of the internet cafe industry.
• Discuss the type of internet cafe business you are operating.
• Detail your direct competitors. Give an overview of your target customers.
• Provide a snapshot of your marketing strategy. Identify the key members of your team.
• Offer an overview of your financial plan.

Company Overview

In your company overview, you will detail the type of internet cafe business you are operating.

For example, you might specialize in one of the following types of internet cafe businesses:

• Internet kiosks : In this type of internet cafe business, small kiosks are built and positioned to be temporary internet cafes, as customers who visit the kiosks search the internet for directions, locations and other information.
• Cyber cafe: A cyber cafe is similar to an internet cafe, although the usage of the internet may be mixed with gaming and internet searches.
• Gaming cafe: Popular with teens, a gaming cafe offers computers and gaming accessories connected to very high bandwidth, which allows for specialized gaming.
• Commercial cafe: These internet cafes exist to serve commercial establishments with a need for high bandwidth and dedicated spaces.

In addition to explaining the type of internet cafe business you will operate, the company overview needs to provide background on the business.

Include answers to questions such as:

• When and why did you start the business?
• What milestones have you achieved to date? Milestones could include the number of customers served, the number of commercial contracts on file, or reaching X number of return gamers served, etc.
• Your legal business Are you incorporated as an S-Corp? An LLC? A sole proprietorship? Explain your legal structure here.

Industry Analysis

In your industry or market analysis, you need to provide an overview of the internet cafe industry.

While this may seem unnecessary, it serves multiple purposes.

First, researching the internet cafe industry educates you. It helps you understand the market in which you are operating.

Secondly, market research can improve your marketing strategy, particularly if your analysis identifies market trends.

The third reason is to prove to readers that you are an expert in your industry. By conducting the research and presenting it in your plan, you achieve just that.

The following questions should be answered in the industry analysis section of your internet cafe business plan:

• How big is the internet cafe industry (in dollars)?
• Is the market declining or increasing?
• Who are the key competitors in the market?
• Who are the key suppliers in the market?
• What trends are affecting the industry?
• What is the industry’s growth forecast over the next 5 – 10 years?
• What is the relevant market size? That is, how big is the potential target market for your internet cafe business? You can extrapolate such a figure by assessing the size of the market in the entire country and then applying that figure to your local population.

Customer Analysis

The customer analysis section of your internet cafe business plan must detail the customers you serve and/or expect to serve.

The following are examples of customer segments: individuals, gamer groups, and corporations.

As you can imagine, the customer segment(s) you choose will have a great impact on the type of internet cafe business you operate. Clearly, individuals would respond to different marketing promotions than corporations, for example.

Try to break out your target customers in terms of their demographic and psychographic profiles. With regards to demographics, including a discussion of the ages, genders, locations, and income levels of the potential customers you seek to serve.

Psychographic profiles explain the wants and needs of your target customers. The more you can recognize and define these needs, the better you will do in attracting and retaining your customers.

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Competitive Analysis

Your competitive analysis should identify the indirect and direct competitors your business faces and then focus on the latter.

Direct competitors are other internet cafe businesses.

Indirect competitors are other options that customers have to purchase from that aren’t directly competing with your product or service. This includes private homes with high bandwidth internet services, video game lounges, and gaming casinos. You need to mention direct competition, as well.

For each direct competitor, provide an overview of their business and document their strengths and weaknesses. Unless you once worked at your competitors’ businesses, it will be impossible to know everything about them. But you should be able to find out key things about them such as

• What types of customers do they serve?
• What type of internet cafe business are they?
• What is their pricing (premium, low, etc.)?
• What are they good at?
• What are their weaknesses?

With regards to the last two questions, think about your answers from the customers’ perspective. And don’t be afraid to ask your competitors’ customers what they like most and least about them.

The final part of your competitive analysis section is to document your areas of competitive advantage. For example:

• Will you provide options for multiple rounds of gaming play?
• Will you offer internet services that your competition doesn’t?
• Will you provide snacks and other amenities?
• Will you offer better pricing?

Think about ways you will outperform your competition and document them in this section of your plan.

Marketing Plan

Traditionally, a marketing plan includes the four P’s: Product, Price, Place, and Promotion. For a internet cafe business plan, your marketing strategy should include the following:

Product : In the product section, you should reiterate the type of internet cafe company that you documented in your company overview. Then, detail the specific products or services you will be offering. For example, will you provide an internet cafe that serves light snacks and meals, along with a gaming lounge area?

Price : Document the prices you will offer and how they compare to your competitors. Essentially in the product and price sub-sections of your plan, you are presenting the products and/or services you offer and their prices.

Place : Place refers to the site of your internet cafe company. Document where your company is situated and mention how the site will impact your success. For example, is your internet cafe business located in a busy retail district, a neighborhood strip mall, or a standalone building near a college? Discuss how your site might be the ideal location for your customers.

Promotions : The final part of your internet cafe marketing plan is where you will document how you will drive potential customers to your location(s). The following are some promotional methods you might consider:

• Advertise on radio stations and/or gaming magazines
• Reach out to websites
• Distribute flyers to card collector and game stores
• Engage in email marketing
• Advertise on social media platforms
• Improve the SEO (search engine optimization) on your website for targeted keywords

Operations Plan

While the earlier sections of your business plan explained your goals, your operations plan describes how you will meet them. Your operations plan should have two distinct sections as follows.

Everyday short-term processes include all of the tasks involved in running your internet cafe business, including setting up game play for groups, planning and providing internet sessions, billing customers, etc.

Long-term goals are the milestones you hope to achieve. These could include the dates when you expect to book your Xth gaming session, or when you hope to reach $X in revenue. It could also be when you expect to expand your internet cafe business to a new city.

Management Team

To demonstrate your internet cafe business’ potential to succeed, a strong management team is essential. Highlight your key players’ backgrounds, emphasizing those skills and experiences that prove their ability to grow a company.

Ideally, you and/or your team members have direct experience in managing internet cafe businesses. If so, highlight this experience and expertise. But also highlight any experience that you think will help your business succeed.

If your team is lacking, consider assembling an advisory board. An advisory board would include 2 to 8 individuals who would act as mentors to your business. They would help answer questions and provide strategic guidance. If needed, look for advisory board members with experience in managing an internet cafe business or successfully running a card and game store.

Financial Plan

Your financial plan should include your 5-year financial statement broken out both monthly or quarterly for the first year and then annually. Your financial statements include your income statement, balance sheet, and cash flow statements.

Income Statement

An income statement is more commonly called a Profit and Loss statement or P&L. It shows your revenue and then subtracts your costs to show whether you turned a profit or not.

In developing your income statement, you need to devise assumptions. For example, will you see 30 internet customers per day, and/or offer group gaming sessions? And will sales grow by 2% or 10% per year? As you can imagine, your choice of assumptions will greatly impact the financial forecasts for your business. As much as possible, conduct research to try to root your assumptions in reality.

Balance Sheets

Balance sheets show your assets and liabilities. While balance sheets can include much information, try to simplify them to the key items you need to know about. For instance, if you spend $50,000 on building out your internet cafe business, this will not give you immediate profits. Rather it is an asset that will hopefully help you generate profits for years to come. Likewise, if a lender writes you a check for $50,000, you don’t need to pay it back immediately. Rather, that is a liability you will pay back over time.

Cash Flow Statement

Your cash flow statement will help determine how much money you need to start or grow your business, and ensure you never run out of money. What most entrepreneurs and business owners don’t realize is that you can turn a profit but run out of money and go bankrupt.

When creating your Income Statement and Balance Sheets be sure to include several of the key costs needed in starting or growing a internet cafe business:

• Cost of equipment and accessories
• Payroll or salaries paid to staff
• Business insurance
• Other start-up expenses (if you’re a new business) like legal expenses, permits, computer software, internet bandwidth, office supplies

Attach your full financial projections in the appendix of your plan along with any supporting documents that make your plan more compelling. For example, you might include your multi-year contract for internet services or your location lease.

Writing a business plan for your internet cafe business is a worthwhile endeavor. If you follow the template above, by the time you are done, you will truly be an expert. You will understand the internet cafe industry, your competition, and your customers. You will develop a marketing strategy and will understand what it takes to launch and grow a successful internet cafe business.

Don’t you wish there was a faster, easier way to finish your Internet Cafe business plan?

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How to Write an Internet Café Business Plan [Sample Template]

Are you about starting an internet cafe ? If YES, here is a complete sample internet cafe business plan template & feasibility report you can use for FREE . Since the advent of the internet, a lot of other big things have happened to information technology. You too can begin to look at ways to tap into the vast opportunity that exists in this industry. One of the hurdles that is readily needed to be scaled when you are looking to start an internet cafe business is research.

To a very large extent, you will need to carry out some extensive research. This is so that you know what is required of you in the venture that you plan to embark on. Yet another thing that you will need to look at is the business plan aspect. Here below is a sample internet café business plan;

A Sample Internet Café Business Plan Template

1. industry overview.

The internet café line of business is one business that irrespective of the change in trends, is still managing to survive especially when the business is well positioned in a location like airports, campus, public facilities or hotels et al. Simply put, an Internet café, which is also known as a cybercafé, is a place which provides Internet access to the public, usually for a fee.

Most internet cafés usually provide snacks and drinks, hence the café in the name. In an internet café, the fee for using a computer that is connected to an internet facility is usually charged as a time-based rate. The internet café or cyber cafe phenomenon in the united states was started in July 1991 by Wayne Gregori in San Francisco when he began SFnet Coffeehouse Network.

Gregori designed, built and installed 25 coin operated computer terminals in coffeehouses throughout the San Francisco Bay Area. The café terminals dialed into a 32 line Bulletin Board System that offered an array of electronic services including FIDOnet mail and, in 1992, Internet mail.

But the first public, commercial American Internet café was conceived and launched by Jeff Anderson in August 1994, at Infomart in Dallas, Texas and was named The High Tech Cafe. After then, three other internet cafés subsequently opened in the East Village neighborhood of New York City: Internet Cafe opened by Arthur Perley, the @ Cafe, and the Heroic Sandwich.

So also in 1996, the Internet café Surf City opened in downtown Anchorage, Alaska. The Internet Café / Cyber Cafe industry is indeed a large industry and there is hardly any airport (international) that you won’t find an internet café that you can either connect your gadget through their Wi-Fi or log on to their computer to surf the net while you wait for your flight.

Though for some players in this industry would prefer to build their call centers in places where they can maximize profits; countries like India, China and The Philippines readily comes to mind

One good thing about starting an internet café business is that, aside from the fact that people will come in to browse the internet and carry out their jobs; you can also generate enough income by engaging in the sale of coffee and snacks.

So all you need to do if you want to maximize your internet café business is to strategically position the business and you will be amazed at the rate people troop to your internet café, not only those that want to browse the internet, but also those who may just want to hang out with friends over a cup of coffee and snacks.

2. Executive Summary

Planet One Cyber Café®, LLC is a one stop, standard and licensed internet café and coffee shop that is fully equipped with the latest technology in the cyber café industry. Our cyber café will be located in the heart of Inglewood, Los Angeles – California, U.S and we are positioned in a location with the right demographic compositions of people who are regular users of public cyber café.

Planet One Cyber Café®, LLC will operate as a standard cyber café where clients are expected to surf the internet at the speed of light, make internet phone calls, conduct teleconference, and scan and send documents online. We also engage in the sale of snacks and coffee, operating a full fledge business center and the sale of data bundle and call cards for various telecommunication providers.

Our business goal is to work towards becoming one of the leading cyber café brands in the whole of Los Angeles and in the nearest future compete with the leaders in the industry not only in the United States but also in the global stage.

We are not ignorant of the fact that building a standard and world class internet café from the scratch requires huge capital base especially for the purchase of world – class and up – to date internet equipment (server, and computers) and software applications et al, which is why we have perfect plans for steady flow of cash.

We can confidently say that we have a robust financial standing and we are ready to take on any challenge that we encounter in the industry. We are well – staffed and well – equipped to run a 24 hours a day and 7 days a week cyber café with a well – planned shift system.

We will ensure that all our employees are selected from a pool of qualified and customer centric people in and around Los Angeles – California and also from any part of the United States. We will make sure that we take all the members of our workforce through the required trainings that will position them to meet the expectation of the company and to compete with other players in the United States and throughout the globe.

At Planet One Cyber Café®, LLC, our client’s best interest will always come first, and everything we do will be guided by our values and professional ethics. We will ensure that we hold ourselves accountable to the highest standards by meeting our client’s needs precisely and completely. We will cultivate a working environment that provides a human, sustainable approach to earning a living, and living in our world, for our partners, employees and for our clients.

Planet One Cyber Café®, LLC is owned by Garry Boston and his wife Geraldine Boston. Geraldine Boston is a certified cyber café administrator; she has over 15 years of experience in the internet café / cyber cafe industry. Her husband Garry Boston will be the administrative head of the business. He has an MBA from University of California and he has occupied senior managerial roles before joining his wife to start Planet One Cyber Café®, LLC.

3. Our Products and Services

Planet One Cyber Café®, LLC is going to offer varieties of services within the scope of the internet café / cyber café industry in the United States of America. Our intention of starting our internet café in Inglewood – Los Angele is to make profits from the internet café / cyber café industry and we will do all that is permitted by the law in the US to achieve our aim and business goals.

Our business offering are listed below;

• Providing fast and secured internet browsing services
• Providing cheap and secured international internet calls
• Providing fast and secured teleconference services
• Providing document scanning and photocopy services
• Sale of soft drinks, coffee and snacks
• Sale of call cards, and internet bundles from various telecom service providers
• Providing related internet café advisory and consultancy services

4. Our Mission and Vision Statement

• Our vision is to become the number one public cyber cafe in the whole of Los Angeles, California within the first five years of starting the business.
• Our mission is to build a world class and well equipped public cyber café brand that will become the preferred choice for a wide range of client ranging from individual client to corporate organizations in the Los Angeles – California.

Our Business Structure

The success of any business is to a larger extent dependent on the business structure of the organization and the people who occupy the available role. Planet One Cyber Café®, LLC will build a solid business structure that can support the growth of our internet café business. We will ensure that we hire competent hands to help us build the business of our dream.

The fact that we want to become one of the leading cyber café brand in the industry in the whole of the United States of America makes it highly necessary for our organization to deliberately build a well – structured business from the onset.

We will work hard to ensure that we only attract people with the right mindset to help us achieve our business goals and objectives in record time. Below is the business structure that we will build Planet One Cyber Café®, LLC;

• Chief Executive Officer

Cyber Café Manager / Cyber Café Supervisor

Admin and HR Manager

• Marketing and Sales Executive
• Customer Care Officer / Front Desk Officer

5. Job Roles and Responsibilities

Chief Executive Office:

• Increases management’s effectiveness by recruiting, selecting, orienting, training, coaching, counseling, and disciplining managers; communicating values, strategies, and objectives; assigning accountabilities; planning, monitoring, and appraising job results; developing incentives; developing a climate for offering information and opinions; providing educational opportunities.
• Responsible for providing direction for the business
• Creates, communicates, and implements the organization’s vision, mission, and overall direction – i.e. leading the development and implementation of the overall organization’s strategy.
• Responsible for signing checks and documents on behalf of the company
• Evaluates the success of the organization
• Responsible for managing the daily running of the cyber café, including sourcing equipment, effective resource planning and implementing cyber café strategies and operations;
• Carries out needs assessments, performance reviews and cost/benefit analyses;
• Responsible for setting and meeting performance targets for speed, efficiency, sales and quality;
• Ensures all relevant communications, records and data are updated and recorded;
• Advises clients on products and services available;
• Liaises with supervisors, team leaders, operatives and third parties to gather information and resolve issues;
• Maintains up-to-date knowledge of industry developments and involvement in networks;
• Coordinates staff recruitment, including writing vacancy advertisements and liaising with HR staff;
• Reviews the performance of staff, identifying training needs and planning training sessions;
• Records statistics, user rates and the performance levels of the cyber café and preparing reports;
• Handles the most complex customer complaints or enquiries;
• Responsible for organizing staffing, including shift patterns and the number of staff required to meet demand;
• Responsible for coaching, motivating and retaining staff and coordinating bonus, reward and incentive schemes;
• Responsible for forecasting and analyzing data against budget figures on a weekly and/or monthly basis.

Information Technologist

• Manages the organization website and serve room
• Responsible for continuous update of our online security platform
• Ensures that our payment platform is secured 24 / 7
• Responsible for installing and maintenance of “Private Automated Business Exchanges” (PABX), telephones, computer software and hardware for the organization
• Manages logistics, Web servers and POS (point of sale) systems
• Responsible for continuous upgrade and maintenance of IT systems
• Responsible for generating tickets for the cyber café
• Handles any other technological and IT related duties.
• Responsible for overseeing the smooth running of HR and administrative tasks for the organization
• Maintains office supplies by checking stocks; placing and expediting orders; evaluating new products.
• Ensures operation of studio equipment by completing preventive maintenance requirements; calling for repairs.
• Defining job positions for recruitment and managing interviewing process
• Carries out staff induction for new team members
• Responsible for training, evaluation and assessment of employees
• Responsible for arranging travel, meetings and appointments
• Designs job descriptions with KPI to drive performance management for clients
• Regularly hold meetings with key stakeholders to review the effectiveness of HR Policies, Procedures and Processes
• Facilitates and coordinates strategic sessions.
• Works directly with clients in a non-advising capacity, such as answering questions, scheduling appointments and making sure all training concerns are properly taken care off
• Oversees the smooth running of the daily office activities.

Marketing and Sales Executive (Business Developer)

• Identifies, prioritizes, and reaches out to new partners, and business opportunities et al
• Identifies business opportunities; follows up on development leads and contacts; participates in the structuring and financing of projects; assures the completion of music projects.
• Responsible for supervising implementation, advocate for the customer’s needs, and communicate with clients and music artists
• Develops, executes and evaluates new plans for expanding increase sales
• Documents all customer contact and information
• Represents the company in strategic meetings
• Help to increase sales and growth for the company
• Responsible for preparing financial reports, budgets, and financial statements for the organization
• Provides managements with financial analyses, development budgets, and accounting reports; analyzes financial feasibility for the most complex proposed projects; conducts market research to forecast trends and business conditions.
• Responsible for financial forecasting and risks analysis.
• Performs cash management, general ledger accounting, and financial reporting for one or more properties.
• Responsible for developing and managing financial systems and policies
• Responsible for administering payrolls
• Ensuring compliance with taxation legislation
• Handles all financial transactions for the company
• Serves as internal auditor for the company

Client Service Executives / Front Desk Officer

• Ensures that all contacts with clients (e-mail, walk-In centre, SMS or phone) provides the client with a personalized customer service experience of the highest level
• Through interaction with clients on the phone, uses every opportunity to build client’s interest in the company’s products and services
• Manages administrative duties assigned by the manager in an effective and timely manner
• Consistently stays abreast of any new information on the company’s products, promotional campaigns etc. to ensure accurate and helpful information is supplied to clients when they make enquiries
• Distributes mails in the organization
• Handles any other duties as assigned my the line manager

6. SWOT Analysis

We very much know the importance of knowing the areas we are good at and the areas that we struggle with.  That is the reason why Planet One Cyber Café®, LLC employed the services of a core professional in the area of cyber café consulting and business structuring to assist the organization in building a standard cyber café that can favorably compete with other leading cyber café brands in the United States of America and the world at large.

Part of what the business consultant did was to work with the management of the company in conducting a SWOT analysis for Planet One Cyber Café®, LLC. Here is a summary from the result of the SWOT analysis that was conducted on behalf of Planet One Cyber Café®, LLC;

Our core strength lies in our service offerings, the power of our team and the state of the art cyber café equipment and software applications that we have – fast, secured and reliable internet. We have a team that can go all the way to give our clients value for their money.

We are well positioned in the heart of Inglewood, Los Angeles and we know we will attract loads of clients from the first day we open our cyber café for business.

As a new cyber café in Los Angeles, it might take some time for our organization to break into the market and attract some well – established corporate clients; that is perhaps our major weakness. Another weakness is that we may not have the required cash to pump into the promotion of our business the way we would want to.

• Opportunities:

The opportunities in the cyber café / internet café industry are massive especially in Los Angeles, and we are ready to take advantage of any opportunity that comes our way.

The truth is that with the advancement of technology and cheaper internet data bundles, it is now easier for organizations to conduct their teleconference from their office and for individuals to purchase internet bundle and browse on their mobile gadgets (smart phones, tablets and pads).

So also, just like any other business, one of the major threats that we are likely going to face is economic downturn. It is a fact that economic downturn affects purchasing / spending power. Another threat that may likely confront us is the arrival of a new cyber café in same location where our target market exist and who may want to adopt same Business model like us.

7. MARKET ANALYSIS

• Market Trends

It is known fact that cyber cafés are a natural evolution of the traditional café. As a matter of fact, cafés started as places for information exchange, and have always been used as places to read the paper, send postcards home, play traditional or electronic games, chat to friends, find out local information.

As Internet access is in increasing in demand, many pubs, bars and cafés have terminals, so the distinction between the cyber café and the traditional café is eroded. For instance, in some, countries in Europe, the number of pure cyber cafés is decreasing since more and more normal cafés offer the same services.

However, there are European countries where the total number of publicly accessible terminals is also decreasing. Germany is one good example of such countries where publicly accessible terminal is on the decrease. The reason for this trend is a combination of complicated regulation, relatively high Internet penetration rates, the widespread use of notebooks and PDAs and the relatively high number of wireless internet hotspots.

Lastly, while most cyber cafés are privately own businesses, many have been set up to Help Bridge the ‘digital divide’, providing computer access and training to those without home access. For example, the uk government has supported the setting up of 6000 telecentres.

8. Our Target Market

One of the things that make businesses breakeven is the number of clients that command per time. This is one of the reasons why we will leave no stone unturned in seeing that we get the right words out there to people about what we are doing.

The target market for the cyber café / internet industry is all encompassing because of their service offerings. In view of that, we have created strategies that will enable us reach out to various corporate organizations and individual who we know will need our services.

We have conducted our market research and survey and we will ensure that our cyber café attracts the kind of clients we would love to work with. Below is a list of the people and organizations that we have specifically market our services to;

• Corporate organizations (basically for teleconference and similar web meetings)
• All adults in the locations where our internet café is located
• Students who would need internet facility to fill forms online and to make photocopies and scan documents
• Job applicants who would need to fill online applications and to forward their CVs and documents
• All coffee lovers in Inglewood – Los Angeles, California
• All online gamers in Inglewood – Los Angeles, California
• People with smart phones, tabs and pads who would want to purchase internet bundles and call cards.

Our Competitive Advantage

We are mindful of the fact that there will always be stiff competition in the cyber café / internet café industry in the United States of America; hence we have been able to hire some of the best business developer to handle our sales and marketing.

Planet One Cyber Café®, LLC might be a new entrant into the cyber café / internet café industry in the United States of America, but we are coming into the industry with core professionals and of course a standard world – class cyber café with the latest equipment and software applications  in the industry. We are well – positioned in Inglewood Los Angeles – California.

Our complimentary services – fully functional business center and coffee and snacks bar will enable us attract loads of customers per time in our cyber café.

Lastly, our employees will be well taken care of, and their welfare package will be among the best within our category ( startups cyber café businesses ) in the industry meaning that they will be more than willing to build the business with us and help deliver our set goals and achieve all our aims and objectives.

9. SALES AND MARKETING STRATEGY

• Sources of Income

It is the duty of anyone going into business to identify how he/she intends to generate startup funds. It is for this reason that  Planet One Cyber Café®, LLC is established with the aim of maximizing profits in the internet café / cyber café industry and we are going to go all the way to ensure that we do all it takes to attract our target market.

Planet One Cyber Café®, LLC will generate income by offering the following services;

10. Sales Forecast

One thing is certain when it comes to cyber café services; it is always cheaper and reliable for small businesses and start – ups to carry out teleconference or web meetings. This goes to show that any cyber café that is well – equipped and well positioned will always attract corporate clients and that will sure translate to increase in revenue generation for the business.

We are well positioned to take on the available market in Inglewood – Los Angeles, California and beyond and we are quite optimistic that we will meet our set target of generating enough income / profits from the first six month of operations and grow the business and our clientele base beyond Inglewood to the whole of Los Angeles – California.

We have been able to critically examine the cyber café market and we have analyzed our chances in the industry and we have been able to come up with the following sales forecast. The sales projection is based on information gathered on the field and some assumptions that are peculiar to startups in Los Angeles – CA.

Below is the sales projection for Planet One Cyber Café®, LLC, it is based on the location of our business and other factors as it relates to cyber café start – ups in the United States;

• First Fiscal Year-: $75,000
• Second Fiscal Year-: $150,000
• Third Fiscal Year-: $350,000

N.B: This projection is done based on what is obtainable in the industry and with the assumption that there won’t be any major economic meltdown and there won’t be any major competitor offering same internet café services as we do within same location. Please note that the above projection might be lower and at the same time it might be higher.

• Marketing Strategy and Sales Strategy

We will work really hard to see that we attract the type of sales and leads that will make us break even at all times. Cyber café business is not a business that you have to go out there to retail products which is why we must do all we can to maximize any opportunity that comes our way to attract people to patronize of cyber café and coffee bar.

Our sales and marketing team will be recruited based on their vast experience in the cyber café / internet café industry and they will be trained on a regular basis so as to be well equipped to meet their targets and the overall goal of the organization.

We will also ensure that our excellent service delivery (fast, reliable and secured internet access) speaks for us in the market place; we want to build a standard and well equipped cyber café that will leverage on word of mouth advertisement from satisfied clients.

Our business goal is to build our cyber café business to become the number one choice in the whole of Los Angeles – California which is why we have mapped out strategy that will help us take advantage of the available market and grow to become a major force to reckon with not only in the Inglewood, Los Angeles, but throughout California as well.

Planet One Cyber Café®, LLC is set to make use of the following marketing and sales strategies to attract clients;

• Introduce our cyber café by sending introductory letters alongside our brochure to, residence, organizations and key stake holders in Los Angeles and other parts of the U.S.
• Advertise our business in relevant magazines, newspapers, TV stations, and radio station.
• List our business on yellow pages ads (local directories)
• Attend relevant international and local internet café relevant expos, seminars, and fairs et al
• Create different packages for different category of clients in order to work with their budgets and still deliver top notch services (for teleconference and web meetings)
• Leverage on the internet to promote our business
• Engage in direct marketing approach
• Encourage word of mouth marketing from our loyal and satisfied clients

11. Publicity and Advertising Strategy

We have been able to work with brand and publicity specialist to help us map out publicity and advertising strategies that will help us walk our way into the heart of our target market. We are set to take the cyber café / internet café industry by storm which is why we have made provisions for effective publicity and advertisement of our cyber café.

Below are the platforms we intend to leverage on to promote and advertise Planet One Cyber Café®, LLC;

• Place adverts on both print and electronic media platforms
• Sponsor relevant TV shows and radio programs
• Maximize our official website to promote our business
• Leverage on the internet and social media platforms like; YouTube, Instagram, Facebook ,Twitter, LinkedIn, Snapchat,  Badoo, Google+  and other platforms (music online forums) to promote our business.
• Offer Pro Bono services to Non – profits Organizations as part of our community social responsibility
• Ensure that our we position our banners and billboards in strategic positions all around Los Angeles – CA
• Distribute our fliers and handbills in target areas
• Contact corporate organizations, schools, Non – Profits Organizations and start – ups by calling them up and informing them of Planet One Cyber Café®, LLC and the services we offer
• Advertise our cyber café business in our official website and employ strategies that will help us pull traffic to the site
• Brand all our official cars / buses and ensure that all our staff members and management staff wears our branded shirt or cap at regular intervals.

12. Our Pricing Strategy

We do not want to overprice ours services, and that is why we will go around and sample the price system of other businesses like our internet cafe business. The nature of internet café services makes it easier for operators in this industry to charge her clients fees based on the number of hours / time spent; usually this fee is charged based on the discretion of the cyber café.

At Planet One Cyber Café®, LLC we will keep our fees below the average market rate for all of our clients by keeping our overhead low and by collecting payment in advance. In addition, we will also offer special discounted rates to start – ups, nonprofits, cooperatives, and small social enterprises who engage our services to help them organize teleconference or web meetings / webcast et.

• Payment Options

At Planet One Cyber Café®, LLC, our payment policy will be all inclusive because we are quite aware that different people prefer different payment options as it suits them. Here are the payment options that we will make available to our clients;

• Payment by via bank transfer
• Payment via online bank transfer
• Payment via check
• Payment via bank draft
• Payment with cash

In view of the above, we have chosen banking platforms that will help us achieve our plans with little or no itches.

13. Startup Expenditure (Budget)

In setting up any business, the amount or cost will depend on the approach and scale you want to undertake. If you intend to go big by renting a place, then you would need a good amount of capital as you would need to ensure that your employees are well taken care of, and that your facility is conducive enough for workers to be creative and productive.

This means that the start-up can either be low or high depending on your goals, vision and aspirations for your business.

The tools and equipment that will be used are nearly the same cost everywhere, and any difference in prices would be minimal and can be overlooked. As for the detailed cost analysis for starting a cyber café business; it might differ in other countries due to the value of their money.

The bulk of the money that is expected to be spent when setting up a cyber café is in the purchase of equipment and of course leasing / renting a standard facility. However, this is what it would cost us to start Cosmos Call Center Agency, LLC in the United of America;

• The Total Fee for incorporating the Business in Los Angeles, California – $750.
• The budget for Liability insurance, permits and license – $2,500
• The Amount needed to acquire a suitable Office facility with enough space for standard cyber café in a business district 6 months (Re – Construction of the facility inclusive) – $120,000.
• The Cost for equipping the cyber café (telephone boxes, headsets, server room, computers, software applications, “Private Automated Business Exchanges” (PABX),printers, fax machines, furniture, telephones, filing cabins, safety gadgets and electronics et al) – $70,000
• The Cost of Launching our official Website – $600
• Budget for paying  at least 3 employees for 3 months and utility bills – $80,000
• Additional Expenditure (Business cards, Signage, Adverts and Promotions et al) – $2,500
• Miscellaneous – $1,000

Going by the report from the research and feasibility studies conducted, we will need about $350,000 to set up a medium scale but standard call center in the United States of America.

Generating Funding / Startup Planet One Cyber Café®, LLC

Planet One Cyber Café®, LLC is going to start as a family business that will be solely owned and managed by Garry Boston and his wife Geraldine Boston. Both of them will be the financial of the business, but may likely welcome other partners later, which is why they have decided to restrict the sourcing of his start – up capital to 3 major sources.

These are the areas we intend generating our start – up capital;

• Generate part of the start – up capital from personal savings
• Source for soft loans from family members and friends
• Apply for loan from my Bank

N.B: We have been able to generate about $100,000 (Personal savings $80,000 and soft loan from family members $20,000) and we are at the final stages of obtaining a loan facility of $250,000 from our bank. All the papers and document has been duly signed and submitted, the loan has been approved and any moment from now our account will be credited.

14. Sustainability and Expansion Strategy

The future of a business lies in the numbers of loyal customers that they have the capacity and competence of the employees, their investment strategy and the business structure. If all of these factors are missing from a business (company), then it won’t be too long before the business close shop.

One of our major goals of starting Planet One Cyber Café®, LLC is to build a business that will survive off its own cash flow without the need for injecting finance from external sources once the business is officially running. We know that one of the ways of gaining approval and winning customers over is to equip our cyber café facility with state of the equipment, technology and software applications.

Planet One Cyber Café®, LLC will make sure that the right foundation, structures and processes are put in place to ensure that our staff welfare are well taken of. Our company’s corporate culture is designed to drive our business to greater heights and training and re – training of our workforce is at the top burner.

As a matter of fact, profit-sharing arrangement will be made available to all our management staff and it will be based on their performance for a period of three years or more. We know that if that is put in place, we will be able to successfully hire and retain the best hands we can get in the industry; they will be more committed to help us build the business of our dreams.

Check List / Milestone

• Business Name Availability Check:>Completed
• Business Incorporation: Completed
• Renting of Office cum Call Facility: Completed
• Setting Up Of The Cyber Café Facility: In Progress
• Intellectual Property Protection and Trademark: Completed
• Opening of Corporate Bank Accounts various banks in the United States: Completed
• Opening Online Payment Platforms: Completed
• Application and Obtaining Tax Payer’s ID: In Progress
• Application for business license and permit: Completed
• Purchase of All form of Insurance for the Business: Completed
• Conducting Feasibility Studies: Completed
• Generating part of the start – up capital from the founder: Completed
• Applications for Loan from our Bankers: In Progress
• Writing of Business Plan: Completed
• Drafting of Employee’s Handbook: Completed
• Drafting of Contract Documents: In Progress
• Design of The Company’s Logo: Completed
• Graphic Designs and Printing of Packaging Marketing / Promotional Materials: Completed
• Recruitment of employees: In Progress
• Purchase of the Needed call center equipment, software applications, furniture, office equipment, electronic appliances and facility facelift: In progress
• Creating Official Website for the Company: In Progress
• Creating Awareness for the business (Business PR): In Progress
• Health and Safety and Fire Safety Arrangement: In Progress
• Establishing business relationship with key players in the industry: In Progress

More on Technology

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Internet Cafe Business Plan

Start your own internet cafe business plan

JavaNet Internet Cafe

Executive summary executive summary is a brief introduction to your business plan. it describes your business, the problem that it solves, your target market, and financial highlights.">, opportunity.

The public wants: (1) access to the methods of communication and volumes of information now available on the Internet, and (2) access at a cost they can afford and in such a way that they aren’t socially, economically, or politically isolated.

JavaNet, unlike a typical cafe, will provide a unique forum for communication and entertainment through the medium of the Internet. JavaNet’s goal is to provide the community with a social, educational, entertaining, atmosphere for worldwide communication.

JavaNet intends to cater to people who want a guided tour on their first spin around the Internet and to experienced users eager to indulge their passion for computers in a social setting. Furthermore, JavaNet will be a magnet for local and traveling professionals who desire to work or check their email messages in a friendly atmosphere. These professionals will either use JavaNet’s PCs, or plug their notebooks into Internet connections. JavaNet’s target market covers a wide range of ages: from members of Generation X who grew up surrounded by computers, to Baby Boomers who have come to the realization that people today cannot afford to ignore computers.

Competition

The main competitors in the retail coffee segment are Cafe Paradisio, Full City, Coffee Corner and Allann Bros. These businesses are located in or near the downtown area, and target a similar segment to JavaNet’s (i.e. educated, upwardly-mobile students and business people).

JavaNet will follow a differentiation strategy to achieve a competitive advantage in the cafe market. By providing Internet service, JavaNet separates itself from all other cafes in Eugene. In addition, JavaNet provides a comfortable environment with coffee and bakery items, distinguishing itself from other Internet providers in Eugene.

Expectations

We plan on getting more than 500,000 sales in year 1 and nearly 1,000,000 sales in year 3. We will have earnings year 2 and year 3 

Financial Highlights by Year

Financing needed.

Our financing has already been secured as follows:

• $24,000 from the Oregon Economic Development Fund
• $19,000 of personal savings from owner Cale Bruckner
• $56,000 from three investors
• and $10,000 in the form of short-term loans

Problem & Solution

Problem worth solving, our solution.

 JavaNet will provide full access to email, WWW, FTP, Usenet and other Internet applications such as Telnet and Gopher. JavaNet will also provide customers with a unique and innovative environment for enjoying great coffee, specialty beverages, and bakery items.

JavaNet will appeal to individuals of all ages and backgrounds. The instructional Internet classes, and the helpful staff that JavaNet provides, will appeal to the audience that does not associate themselves with the computer age. This educational aspect will attract younger and elderly members of the community who are rapidly gaining interest in the unique resources that online communications have to offer. The downtown location will provide business people with convenient access to their morning coffee and online needs.

Target Market

Market size & segments.

  Target Market Segment Strategy

Market Segmentation

JavaNet’s customers can be divided into two groups. The first group is familiar with the Internet and desires a progressive and inviting atmosphere where they can get out of their offices or bedrooms and enjoy a great cup of coffee. The second group is not familiar with the Internet, yet, and is just waiting for the right opportunity to enter the online community. JavaNet’s target market falls anywhere between the ages of 18 and 50. This extremely wide range of ages is due to the fact that both coffee and the Internet appeal to a variety of people. In addition to these two broad categories, JavaNet’s target market can be divided into more specific market segments. The majority of these individuals are students and business people. See the Market Analysis chart and table below for more specifics.

Current Alternatives

Competition from online service providers comes from locally-owned businesses as well as national firms. There are approximately eight, local, online service providers in Eugene. This number is expected to grow with the increasing demand for Internet access. Larger, online service providers, such as AOL and CompuServe are also a competitive threat to JavaNet. Due to the nature of the Internet, there are no geographical boundaries restricting competition.

Our Advantages

Our advantages are best explained as our strengths: 

Knowledgeable and friendly staff. We’ve gone to great lengths at JavaNet to find people with a passion for teaching and sharing their Internet experiences. Our staff is both knowledgeable and eager to please.

State-of-the art equipment. Part of the JavaNet experience includes access to state-of-the-art computer equipment. Our customers enjoy beautiful flat-screen displays, fast machines, and high-quality printers.

Upscale ambiance. When you walk into JavaNet, you’ll feel the technology. High backed mahogany booths with flat-screen monitors inset into the walls provide a cozy hideaway for meetings and small friendly gatherings. Large round tables with displays viewable from above provide a forum for larger gatherings and friendly "how-to" classes on the Internet. Aluminum track lighting and art from local artists sets the mood. Last, but not least, quality cappuccino machines and a glass pastry display case provide enticing refreshments.

Clear vision of the market need. JavaNet knows what it takes to build an upscale cyber cafe. We know the customers, we know the technology, and we know how to build the service that will bring the two together.

Keys to Success

The keys to the success for JavaNet are:

• The creation of a unique, innovative, upscale atmosphere that will differentiate JavaNet from other local coffee shops and future Internet cafes.
• The establishment of JavaNet as a community hub for socialization and entertainment. We want people to meet, have study groups, hit our place to and from work, think of us when they want breakfast and online news. We won’t be closed so we can be a haven. 
• The creation of an environment that won’t intimidate the novice user. JavaNet will position itself as an educational resource for individuals wishing to learn about the benefits the Internet has to offer. This will be measured by our chairs being full, customers using their email accounts and our staff answering questions. We want our community engaged and our sales and popularity will reflect we are able to make our customers comfortable. 
• Great coffee and bakery items. This will be indicated by customer reviews as well as inventory turnover. We need our inventory to turn over once a week or once every 2 weeks. 

Marketing & Sales

Marketing plan.

As a retail establishment, JavaNet employs people to handle sales transactions. Computer literacy is a requirement for JavaNet employees. If an employee does not possess basic computer skills when they are hired, they are trained by our full-time technician. Our full-time technician is also available for customers in need of assistance. JavaNet’s commitment to friendly, helpful service is one of the key factors that distinguishes JavaNet from other Internet cafes.

Locations & Facilities

A site has been chosen at 10th and Oak in downtown Eugene. This site was chosen for various reasons, including:

• Proximity to the downtown business community.
• Proximity to trendy, upscale restaurants such as West Brothers.
• Proximity to LTD’s Eugene Station. Parking availability.
• Low cost rent – $.85 per square foot for 1700 square feet.
• High visibility.

All of these qualities are consistent with JavaNet’s goal of providing a central hub of communication and socialization for the Eugene community.

JavaNet will invest in high-speed computers to provide its customers with a fast and efficient connection to the Internet. The computers will be reliable and fun to work with. JavaNet will continue to upgrade and modify the systems to stay current with communications technology. One of the main attractions associated with Internet cafes, is the state of the art equipment available for use. Not everyone has a Pentium PC in their home or office.

Milestones & Metrics

Milestones table.

Key Metrics

Our Key Metrics are: 

• Sales, gross margin, operating profit, profit, cash flow, of course. 
• Average sales per customer per month
• Monthly subscribers 
• Average time per customer session

Ownership & Structure

JavaNet is a privately held Oregon Limited Liability Corporation. Cale Bruckner, the founder of JavaNet, is the majority owner. Luke Walsh, Doug Wilson, and John Underwood, all hold minority stock positions as private investors.

Management Team

JavaNet is owned and operated by Mr. Cale Bruckner. The company, being small in nature, requires a simple organizational structure. Implementation of this organizational form calls for the owner, Mr. Bruckner, to make all of the major management decisions in addition to monitoring all other business activities.

Personnel Table

Financial Plan investor-ready personnel plan .">

Key assumptions.

Our Key assumptions: 

1 – Certain members s of the community are intimidated by the internet. They want to use email and the internet but find it intimidating. They will use the internet if there is a place that comes with someone to explain it. 

2 – Students need a place to have study groups and use the internet. There are many students at the u of o, there are a shortage of resources. 

3 – Certain members of the community cannot afford to own their own computer or wifi. We are happy to let them use our place for a small fee they can afford. 

Revenue by Month

Expenses by month, net profit (or loss) by year, use of funds.

Our list of startup expenses are $56,000 dollars, as follows: 

• 11 computers = $22,000
• two printers = $1,000
• one scanner = $500
• software = $810
• one espresso machine = $10,700
• one automatic espresso grinder = $795
• two coffee/food preparation counters = $1,000
• one information display counter = $1,000
• one drinking/eating counter = $500
• sixteen stools = $1,600
• six computer desks w/chairs = $2,400
• stationery goods = $500
• two telephones = $200
• decoration expense = $13,000

Sources of Funds

This business plan is prepared to obtain financing in the amount of $24,000. The supplemental financing is required to begin work on site preparation and modifications, equipment purchases, and to cover expenses in the first year of operations.

Additional financing has already been secured as follows:

• $66,000 from three investors

Projected Profit & Loss

Projected Balance Sheet

Projected Cash Flow Statement

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Starting an Internet Cafe Business Plan (PDF)

We are living in a digital age where access to the internet and social media are no longer a luxury. That is why the internet café business is a lucrative business to start today. An internet café is a shop designed to primarily provide fast, reliable, and safe internet access to customers and other related services like printing. Internet cafes can also be called cyber cafes. The importance of internet cafes is apparent. There are many people who do not have what it takes to set up internet connectivity at their homes. Such people get to participate in the digital economy via the use of internet café services.

Operating an internet cafe business is a lucrative and profitable venture. The internet cafe has become the go-to place for people who wish to do their surfing and administrative work without having to go home. For some corporate types, it is a lunchtime pastime where they can surf without facing the scrutiny of their employers. The internet cafe offers a very good gateway for people with limited capital and an ambition to do business in technology. All the positive things about an internet cafe business do not diminish its demands and specifications. You have to be on point in terms of your customer care. Good understanding of the business is a must, otherwise you will be swallowed up by the competition. This article will outline how to start the internet cafe business, and the internet cafe business plan – PDF, Word & Excel.

Market Research

Conducting a market research for your internet café business is imperative. You will get to study your intended target market to see if there is need for an internet café. You will have to check to see if there are any already existing internet cafes. If there are, these will be invaluable case studies from which to draw essential insights. Taking time to visit them and use their services will give you a feel of the market. Your market research can also involve looking through current statistics and trends regarding internet access. You have to take this market research seriously because if you do not, you might regret later.

Location And Premises

You should select locations that are well within the vicinity of your potential clients. For example, you may locate your internet cafe business in shopping centers & malls,  near offices, schools, universities and airports. This is where the clientele is likely to come from so you are in the best position to gain access to them. Test the internet quality because nobody is going to pay for anything less than full-time high speed services. Good internet is both fast and reliable. It is never a good idea to congregate with other internet cafes. That essentially means that you are inviting competitors to take away your potential customers. You need a good power source and a backup generator. In the age of green technology, try to make use of energy savings when operating your internet cafe business. For example, the use of solar power in hot climates is ideal.

The internet cafe space can be leased or bought. The advantage of leasing is that you are not saddled with a mortgage. If you want to move your internet cafe business for any reason, it is merely a case of giving notice at the end of the month. Moreover, not having a mortgage reduces your initial capital requirements. The money that would have been spent on purchasing an office space could be distributed between leasing and other essential business expenses. Meanwhile the companies that let out office space tend to provide a number of important peripheral services. These include a post office box, administrative support, toilets and a cafeteria. That means that you can give your customers a very rich experience and convenience without spending too much money on it. The costs of purchasing or leasing the premises should be included in the internet cafe business plan.

Permits/Licenses, Insurance & Business Bank Account

Company registration and relevant licenses.

To be a recognized internet café business you must register it first. This refers to your basic business or company registration. Then you are usually obligated to get an operating license for your internet café shop. Maybe you could be renting it, buying it, or building it; an operating license will be needed. Depending on the nature of your internet café services, there might software licenses you must get. It is common practice for people to use bootlegged software. However, it would be wise to use only properly licensed software in your internet café.

Insurance & Business Bank Account

The internet café business is usually characterized by costly infrastructure, furniture, and gadgets. The value of these items necessitates the importance of getting insurance cover. There are many possible incidents that can occur so getting insured is prudent. Your internet café operations must have their own business bank account. This makes financial management easier. Plus you protect yourself from being personally liable if things go south. That separation protects your personal finances and assets.

Equipment, Products & Services

You need computers and internet routers for your internet cafe business. An internet cafe can have anywhere between two and an large number of computers. The number of computers to buy depend on the size of the premises, your budget, and your target market. You might consider including some peripheral items such as a scanner, printer, photocopier, binder and facsimile. These are services that might be of benefit to the people that come to your internet cafe. In effect you are enriching their experiences at your establishment without requiring them to travel somewhere else. The primary service for an internet cafe is internet surfing & browsing. The other services that you can offer in your internet cafe include printing, photocopying, binding, typing, lamination, selling computer accessories, snacks and beverages. If you are selling drinks & refreshments that means you will require a refrigerator. It’s also wise to offer gaming in your internet cafe as that attracts a lot of young customers. Your internet should be fast and reliable – so take your time when selecting an internet service provider. This is key to the success of an internet cafe business.  The cyber cafe business plan should include the costs of purchasing the equipment that you require.

Depending on the level of activity, you may want to have an electronic ticketing and point of sale system. This ensures that there are no long queues for service with people complaining that they have been overlooked. Some cyber cafes even use a bar-code scanner. This way, they can audit every single product that is sold. The normal unit of measurement for internet services is the amount of time that the user spends. You can use other methods such as a token system. Do not forget to install some air-conditioning. The equipment is bound to heat up considerably in such a confined space, with such heavy-duty usage. Inevitably you may have to hire a technician to configure and maintain the different computers. It is likely that there will be issues from time to time which require professional attention.

Business Model

Charging customers for internet access.

The internet café business model is simple straightforward. Customers come to pay to access the internet. This is often based on charges per 30 minutes or an hour. There can be discounted rates when someone pays for a substantial number of hours. There is also an approach where a client opens up an account which they can load up with credit. That way they can come in several times to access the internet. Once the credit is used up they can load more and so forth. Another different approach is that a client pays for data instead of a time slot. This means they get to purchase a certain amount of data e.g. 15 gigabytes. The data can have an expiration time or date or it can be carried over to the next time they log in. This shows you that there are many ways to use in revenue generation pertaining to internet access.

Adding On Monetizable Related Products Or Services

When running an internet café you can also make lots more money from other products or services. For instance, you can include computer repairs and sale of parts or accessories. You can also venture into mobile device and accessory sales and repairs. You can include a gaming arcade for all sorts of games. You can include vending machines or general sales of refreshments. You could provide on-demand services such as typing, printing, and photocopying, amongst others. Another revenue generator can be providing a co-working space. Depending on the size of your location you can rent work space, work desks, or rooms. These are just some of the many ways to make money running an internet café. It is unwise to solely just focus on providing internet access services.

Rules and Regulations For Internet Cafe Business

You will need to set out the terms of service which are publicly available. For example, some internet cafes do not allow the consumption of food and drinks. Others place restrictions on the content that can be searched, processed and downloaded. The state will also take an interest in internet activity and you may therefore be asked to maintain records. These rules may temporarily inconvenience some of your customers. However, they are essential in order to ensure that the entire process runs smoothly and that you do not get into trouble with the regulators.

Some cyber cafe business owners take preventative measures by warning their prospective clients about the rules. They also install a monitoring system that will tell them when things are going wrong. Beware that there are some clients that will want to take advantage of a weak system. For example, they may do all their office downloads in the cafe whilst restricting the payments that they make. This means that your bandwidth is facing pressure and yet you are not getting paid for it.

Staff and Management

The number of employees required depends on the size of your internet cafe. This is not a labour intensive business. At the minimum you need  internet cafe assistants. Their job include:

• Welcoming customers, serving them and collecting payments
• Help customers with the use of computer software or any challenges they might face
• Maintaining cleanliness in the internet cafe
• Provide services such as printing, photocopying, scanning etc.
• Monitor use of computers to ensure compliance with internet café policies and applicable laws and regulation

Other staff positions include manager, IT Technician, finance & accounting staff, sales & marketing staff, though most of those can be done by one person for a small internet cafe business. The cyber cafe business plan should cater for the salaries of all your employees.

Marketing Plan

An internet café business has two broad set of potential customers. There are people who are unfamiliar with using the internet. Then there are people who are substantially familiar with the internet. Your marketing efforts seek to lure both sets of prospects. Breaking it down further you will be targeting students, business people, entrepreneurs, and random people. Create and spread out your digital footprint by putting up a website and social media accounts. Propagate promotional material in print and other electronic media. Good examples of these are radio, television, podcasts, skits, and newspapers. You can also participate in or contribute to strategic events where your target pools will be there. Put up posters and banners inside and outside the internet café.

The market for internet services is huge world-wide. More and more people are using the internet daily. Potential customers for an internet cafe include students, gamers, job seekers, business people, freelancers and professionals from various fields. It’s essential that you offer fast internet so as to attract more customers. Your employees should be knowledgeable and friendly. A proper marketing strategy should be included in your internet cafe business plan. This is one of the least capital intensive businesses. The internet cafe business is a huge income earner for individual entrepreneurs. It also employs countless numbers of people in the developing world. The internet cafe business is particularly lucrative in the developing world. This is because many people have some knowledge of the internet but are not rich enough to purchase their own personal computer for home use.

Keys To Profitability

Offer discounts for heavy internet users. Provide an account-based internet access for repeat customers. These two elements put together build customer loyalty. This is the kind of loyalty that promotes word of mouth and results in referrals. Ensure your computers or gadgets in general, are up to standard all the time. Ensuring the internet speed is fast and reliable is pertinent. Couple that with fast processing and reliable gadgets as well. That will keep customers coming back to your internet café. Diversify your revenue by offering as many services as you can. This is the most important key in increasing your profits. You internet café must go beyond by offering additional products and services. That is how you get to start a profitable internet café business. It is worth reiterating that market research must be thorough here. This also implies that your choice of location will be paramount. The internet café business can be quite lucrative. You just have to ensure you have a sustainable market for it.

Pre-Written Internet Cafe Business Plan (PDF, Word And Excel): Comprehensive Version, Short Funding/Bank Loan Version and Automated Financial Statements

For an in-depth analysis of the internet cafe business, we encourage you to purchase our well-researched and comprehensive internet cafe business plan. We introduced the business plans after discovering that many were venturing into the internet cafe business without enough knowledge and understanding of how to run the business, lack of understanding of the financial side of the business, lack of understanding of : the industry, the risks involved , costs and profitability of the business; which often leads to disastrous losses.

The StartupBiz Global internet cafe business plan will make it easier for you to launch and run your internet cafe business successfully, fully knowing what you are going into, and what’s needed to succeed in the business. This is a complete business plan for an internet cafe business. It will be easier to plan and budget as you will be aware of all the costs involved in setting up and running the internet cafe business.

Uses of the Internet Cafe Business Plan (PDF, Word And Excel)

The cyber cafe business plan can be used for many purposes including:

• Raising capital from investors/friends/relatives
• Applying for a bank loan
• Start-up guide to launch your internet cafe business
• As an internet cafe business proposal
• Assessing profitability of the internet cafe business
• Finding a business partner
• Assessing the initial start-up costs so that you know how much to save
• Manual for current business owners to help in business and strategy formulation

Contents of the Internet Cafe Business Plan (PDF, Word And Excel)

The business plan for an internet cafe includes, but not limited to:

• Marketing Strategy
• Financial Statements (monthly cash flow projections, income statements, cash flow statements, balance sheets, break even analysis, payback period analysis, start-up costs, financial graphs, revenue and expenses, Bank Loan Amortization)
• Industry Analysis
• Market Analysis
• Risk Analysis
• SWOT & PEST Analysis
• Operational Requirements
• Operational Strategy
• Why some people in the internet cafe business fail, so that you can avoid their mistakes
• Ways to raise capital to start your internet cafe business

The internet cafe business plan package consists of 4 files

• Internet Cafe Business Plan – PDF file (Comprehensive Version – 74 Pages)
• Internet Cafe Business Plan – Editable Word File (Comprehensive Version – 74 Pages)
• Internet Cafe Business Plan Funding/Bank Loan Version- Editable Word File (Short version for applying for a loan/funding – 41 pages)
• Internet Cafe Business Plan Automated Financial Statements – (Editable Excel File)

The business plan can be used in any country and can be easily edited. The financial statements are automated. This implies that you can change eg the costs, salaries etc, and all the other financial statements will automatically adjust to reflect the change. 

Click below to download the Contents Page of the Internet Cafe Business Plan (PDF)

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Get the Internet Cafe Business Plan (PDF, Word And Excel)

Click Buy Now  below to purchase using Paypal, Credit Card, or Debit Card. After you have purchased, you will immediately see the download link for the business plan package on the screen. You will also immediately get an email with the business plan download link. The Pre-written business plan package (PDF, Word, and Excel) costs $30 only!

If you want to purchase multiple business plans at once then click here: Business Plans Store.

The business plan package is a zipped compressed file containing the PDF, Word and Excel documents. To open the package after downloading it, just right click, and select Extract All. If you have any problems in downloading and opening the files, email us on [email protected] and we will assist you.

We wish you the best in your internet cafe business! Check out our collection of business plans  , and more business ideas .

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INTERNET CAFE BUSINESS PLAN: Best 2023 Practices With Template (Updated)

• by Kenechukwu Muoghalu
• August 13, 2023

Table of Contents Hide

What is an internet cafe business plan, the importance of having an internet cafe business plan, #1. executive summary, #2. company overview, #3. market analysis, #4 competitor analysis, #5. sales and marketing strategy, #6. financial plan, is an internet café profitable, how do i start an internet café, how do i make my internet café successful, what is the target market of internet café, what are the disadvantages of internet cafe, what are the benefits of an internet cafe, let us develop a plan for you, final thoughts, is running a cafe hard, what equipment do i need to start an internet cafe, does the uk have internet cafes.

The one big secret that can ensure the success of every business is the ability to own a working business plan, including that internet cafe business you are about to start. Starting a business in the UK might be an overwhelming task to undertake, but when a business plan is involved, it helps you narrow down the elements needed to strategize a startup business. It helps you stay focused till a huge amount of growth is attained. Without further ado, let’s go into details on why a business plan is important and how you can create an internet cafe business plan using our unique template. 

We have also constructed a pre-made Internet cafe business plan to help you avoid the process of creating one yourself. 

One can define an internet cafe business plan as a living document that harbours the multiple business ideas you have for your enterprise and then tells you how to achieve them. Before starting your internet cafe business, you need to take your time to explain your ideas via a business plan. The essence of this function is to help you understand all the aspects of your ideas before setting up your internet cafe business to run like a well-oiled machine. 

Imagine having a road map that clearly outlines your business ideas for proper assimilation of the actions you need to take and when you need to take them. Don’t you think your business will experience a quick boost and have a long lifespan? Having a great idea for your internet cafe investment is just the first step. Owning a business plan is the most practical initial step.

Aside from the obvious reasons that were mentioned above, a business plan has other vast benefits. Having an internet cafe business plan can help you come up with a lot of important information and facts, including a variety of internet cafe business ideas. When you have this data in hand, you can then come up with a solid plan of action that can guide you in the near future. You can also easily spot all errors and issues that might hamper the growth of your business. 

A business plan can also help you achieve that when seeking grants or any form of financial assistance. It will make your business look credible and thus give them more reasons to offer you the help you seek. A business plan can also help you understand the type of market you wish to operate in, coupled with the types of services that are more profitable in your environment. Knowing this information will surely set you on the right foot. Having explained these benefits, let’s now focus on how you can create your internet cafe business plan using our template below. 

How To Write an Internet Cafe Business Plan

Constructing a business plan requires that you follow a particular pattern to be able to achieve your desired result. A business plan needs to be written in sections or bits, and each section should have a specific function or purpose. To help you get started, we have carefully buttressed each of these sections that are to be contained in a business plan. This internet cafe business plan template is very easy to use and interactive, and will easily help you create a plan. Let’s go into details.

Your executive summary is the first section of your business plan that is mostly concerned with the briefing of other sections contained in your internet cafe business plan. It is more like a summary of the whole contents of the plan, including market analysis, operational plan, sales and marketing plan, etc. Most of the time, your reader might not have the luxury of reading through your business plan. They might decide to come to this section to get a quick overview. While writing this section, it is advised to use a pitching tone coupled with clear and concise language that your reader will find easy to access. You can also complete this part of your plan after constructing other components. 

A company overview section is where you get to talk about your internet cafe company and how it all started. This section should be a brief background history of your business, who the owner is, the products and services you offer, your multiple business ideas that will enhance the growth of the company, your pricing method, and a host of other questions. This will help your reader understand your business concepts and what you aim to achieve. Just as the name implies, this section should really describe your company.

Before you even get to write this section down, you need to run an actual market analysis on your business. When you hear the term “ market analysis ,” then you should understand that it has to do with in-depth research on the internet cafe market. And the reason behind the process is to easily identify who your client base is and how best to offer your services to them. From this same course, you can also decipher what the market trends are, the cost of goods, and the volatility of prices to aid you in making a better decision that suits the market. Although in this case, computers might come off as consumer staples, you can still get to put other discoveries into use.

When you have gathered enough information, then you can carefully explain your points to your readers, as this will prove how credible and vast you are when it comes to the market industry. 

The competitor analysis and the market analysis are likely the same. The only difference is that this section focuses more on your competitors. In this section, you will have to research other top internet cafe owners in your locality and write about them. Find out what their services are and how they offer them to potential customers, among others. From your discovery, you will be able to pick some points that can also be applied to your business. In all, you should be able to tell your readers how your company is unique compared to others.

The sales and marketing strategies should cover all you plan to do to ensure that you run a smooth marketing campaign and promotional plans while attracting customers and creating awareness for your business. You should be able to list out all the marketing tools you will be employing. Remember that these promotional plans can either be carried out through an online presence or using manual methods. You should discuss how you will offer and deliver your services when these customers finally reach out to you.

To develop the financial plan section of your internet cafe business plan using this template, you need to read through the lines and take proper action. A financial plan is most important when seeking funding from a bank or an investor. This means you will take extra care to provide information that will cause your lenders to approve your startup capital. You need to identify how much you will need to start your business, how the funds will be allocated, and in what areas they will be invested. You will also need to state how you will make massive profits in the near future.  

Yes, you can make large profits from running an internet cafe business. Internet cafes normally come with a short payback period. In essence, it means that you do not need to wait for ages before you start making reasonable returns. If you take all sectors of your business seriously, you will surely succeed while running an internet cafe business.

The process of starting an internet cafe is not much of a big deal, but if you choose to start on the right path, then follow these steps accordingly. 

• Find a conducive location to set up your business
• Create a working business plan
• Get important licenses and permits
• Get your computers and other equipment right
• Perform some marketing strategies and give out promotional offers
• Get to business. 

It is one thing to open an internet cafe, and it is another to make it successful in a vast market where you are merged with numerous competitors. But you can still be afloat by keeping strictly to some steps. To make your internet cafe successful, you need to:

• Manage your computers and keep them ready for your next customer
• Offer discounts for selling more login tickets in your internet cafe
• Having vast options for special and additional services that you can extra-charge
• Get a game license
• Give options for multiplayer games 

As an internet cafe owner, you should focus your attention on individuals that do not have access to a computer, the internet, or those that cannot access some functions on their computers. It should be purely based on people who are in need of the services you offer. So, during your marketing campaign, you will need to focus on that audience. It could be a student or an in-house parent that is in need of a fast connection or a large screen. 

Aside from the multiple advantages that come with owning an internet cafe, there are also some disadvantages you should not ignore. It could be an issue of privacy. You will find out that most internet cafes are not secured. This is because if you fail to clear the recent operations that were done on the computer, a stranger might have access to your private information. Other disadvantages might be staffing, risk of failing, and countless responsibilities, among others. 

There are numerous benefits to running an internet cafe. These benefits include: no equipment hassle, low startup cost, the luxury of working from different locations, ease of setup; and a host of others. If you have been having doubts about opening an internet cafe business, then don’t. You shouldn’t forget that you can easily set it up and manage it effectively till it starts yielding profits. 

Most people won’t tell you this, but creating a business plan can be fun and daunting at the same time, especially when it’s your first time trying. 

But because time waits for no man, you have to take the easier route out, and for this reason, we have created a ready-made internet cafe business plan for your convenience. 

Over the years, businessyield consult has specialised in creating professional business plans and, so far, has helped millions of businesses stand on their feet, and we are happy to help you too. Get started here .

Creating a business plan is not an impossible task to perform. Especially when you have all the right facts about your business. You can easily create one for yourself or still reach out for our pre-made option here . Remember that after creating your internet cafe business plan using our unique template above, you should always refer back to it and make a few edits from time to time. Doing this will help you stay right on track. Rightly employing these actions in your new startup will always enhance growth. 

Running an internet cafe comes with numerous responsibilities, no doubt, including handling bustling workdays, working long hours, and handling other difficult moments. But this is mainly faced by beginners who are still having a change in the new environment. Once you settle into it, you will find it less difficult, so don’t be discouraged.  

To effectively run your internet cafe and set it up in the right manner, you need to make provisions for some necessary equipment you will be needing. You will need software, a good number of PCs or computers, a router, a central internet server, chairs and workstation tables, a location, legal licensing from local authorities and labour. 

The UK has a widespread internet cafe brand, with branches open across the country. ranging from small to big brands that make tremendous profits from the services they offer. Even in some remote areas, you would be able to trace businesses that offer web surfing services. 

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Kenechukwu Muoghalu

Kenny, an accomplished business writer with a decade of experience, excels in translating intricate industry insights into engaging articles. Her passion revolves around distilling the latest trends, offering actionable advice, and nurturing a comprehensive understanding of the business landscape. With a proven track record of delivering insightful content, Kenny is dedicated to empowering her readers with the knowledge needed to thrive in the dynamic and ever-evolving world of business.

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Internet Cafe

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Surf and Serve: Launching Your Internet Cafe Business

Written by: Carolyn Young

Carolyn Young is a business writer who focuses on entrepreneurial concepts and the business formation. She has over 25 years of experience in business roles, and has authored several entrepreneurship textbooks.

Edited by: David Lepeska

David has been writing and learning about business, finance and globalization for a quarter-century, starting with a small New York consulting firm in the 1990s.

Published on September 8, 2023 Updated on August 6, 2024

Investment range

$13,300 - $28,300

Revenue potential

$187,200 - $374,400 p.a.

Time to build

0 – 3 months

Profit potential

$37,440 - $74,880 p.a.

Industry trend

Here are the most important factors to consider when you want to start an internet cafe:

• Location — Choose a location that is easily accessible and has high foot traffic, such as near schools, universities, or busy commercial areas. The right location will attract more customers and ensure your business thrives.
• Strong internet connection — Invest in a stable and high-speed internet connection, preferably fiber optic, to provide fast and reliable service to your customers. The quality of your internet connection is crucial to the success of your internet cafe.
• Equipment and technology — Equip your cafe with the latest computers, gaming consoles, and other technology that your target audience may want to use. Ensure that the hardware is up-to-date and capable of handling high-demand tasks such as gaming, video conferencing, and streaming.
• Permits for serving food or drinks — If you plan to serve food or beverages in your internet cafe, you will need to obtain the necessary permits from your local health department and other relevant authorities. This includes food service licenses, health permits, and possibly a liquor license if you plan to serve alcohol.
• Comfortable furniture — Invest in comfortable and ergonomic furniture to enhance the customer experience. This includes chairs, desks, and lounge areas that encourage customers to stay longer and return frequently.
• Register your business — A limited liability company (LLC) is the best legal structure for new businesses because it is fast and simple. Form your business immediately using ZenBusiness LLC formation service or hire one of the best LLC services on the market.
• Legal business aspects — Register for taxes, open a business bank account, and get an EIN .
• Ensure fast and reliable internet connectivity — Continuously monitor and upgrade your internet services to maintain a fast and reliable connection. This will keep your customers satisfied and coming back for more.

You May Also Wonder:

Is an internet café profitable?

The profitability of an internet café depends on various factors such as location, pricing, services offered, competition, and customer demand. While the demand for internet cafes has decreased with the widespread availability of affordable home internet connections and mobile devices, there are opportunities for profitability by offering unique experiences, services, or catering to specific customer needs.

What happens during a typical day at an internet cafe?

During a typical day at an internet café:

• Customers use computers to browse the internet, check emails, social media, or work on projects.
• Some cafes offer gaming stations for multiplayer online games.
• Customers may use the café as a meeting place or workspace.
• Printing, scanning, and photocopying services may be offered.
• Cafes that serve beverages and snacks can also provide a social setting for patrons.

What is the growth potential of an internet café?

The growth potential is somewhat limited due to the availability of home internet and mobile devices. However, focusing on specialized services like gaming, offering high-speed internet for professionals, or creating a comfortable work environment can attract customers.

What type of business is an internet cafe?

An internet café is a service-based business that provides customers with access to the internet and computer services. It often falls within the broader category of hospitality or technology-related businesses.

Step 1: Decide if the Business Is Right for You

Pros and cons.

• Help people gain internet access
• Multiple revenue streams
• Simple business model
• Demand is fairly low
• Investment required

How much does it cost to start an internet cafe business?

Startup costs for an internet café range from $13,000 to $28,000. Costs include the space rental and computers.

You’ll need a handful of items to successfully launch your internet cafe business, including: 

• High speed internet connection

How much can you earn from an internet cafe business?

You can typically charge about $10 per hour for access to a computer and internet connection, plus you can also bring in revenue from selling snacks and beverages. These calculations will assume that the average customer will spend about $20 per hour. Your profit margin should be about 20%. 

In your first year or two, you might have 30 customers a day six days a week, bringing in $187,200 in revenue. This would mean $37,440 in profit, assuming that 20% margin. 

As you gain traction, you might double your numbers and have 60 customers a day. With annual revenue of $374,400, you’d make a tidy profit of $74,880.

What barriers to entry are there?

The only barrier to entry for an internet café is funding the startup costs.

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Step 2: hone your idea.

Now that you know what’s involved in starting an internet cafe, it’s a good idea to hone your concept in preparation to enter a competitive market. 

Market research could give you the upper hand even if you’ve got the perfect product. Conducting robust market research is crucial, as it will help you better understand your customers, your competitors, and the broader business landscape.

Analyze your competitors 

Research internet cafes in your area to examine their products and services, price points, and customer reviews.

• Make a list of businesses that offer similar products or services. 
• Review your competitors’ products – their features, pricing, and quality – and marketing strategies.
• Check out their online reviews and ratings on Google, Yelp, and Facebook to get an idea of what their customers like and dislike.
• Identify your competitors’ strengths and weaknesses. 

This should identify areas where you can strengthen your business and gain a competitive edge to make better business decisions.

Why? Identify an opportunity

You’re looking for a market gap to fill. For instance, maybe the local market is missing an internet café that offers fresh baked snacks. 

You might consider targeting a niche, such as an internet café that’s also a coffee shop.

This could jumpstart your word-of-mouth marketing and attract clients right away. 

What? Determine your products and services

In addition to computer and internet access, you should offer food and beverages. Get creative with what you offer to attract more customers.

How much should you charge for internet café access?

Your prices should be based on market prices in your area, but also on your operating costs.. 

Once you know your costs, use this Step By Step profit margin calculator to determine your mark-up and final price points. Remember, the prices you use at launch should be subject to change if warranted by the market.

Who? Identify your target market

Your target market is going to be lower income people who are unlikely to be on social media. You’ll need to rely on more traditional marketing methods to reach them.

Where? Choose an internet caffe location

You’ll need to rent out a space for your internet cafe. You can find commercial space to rent in your area on sites such as Craigslist , Crexi , and Instant Offices .

When choosing a commercial space for your internet cafe, you may want to follow these suggestions:

• High Foot Traffic: Opt for locations with lots of pedestrian activity, as this increases visibility and potential patronage.
• Near Educational Institutions: Proximity to schools, colleges, or universities can ensure a steady flow of students needing internet services.
• Proximity to Complementary Businesses: Being near restaurants, bookstores, or other entertainment venues can lead to mutual customer referrals.
• Size and Layout: Ensure the space is large enough for all your equipment, seating, and other amenities while maintaining a comfortable environment.
• Infrastructure: Check for stable electricity, good internet connectivity, and adequate ventilation in the location.
• Ease of Delivery: If you’re considering offering food or drinks, ensure suppliers can easily access and deliver to your location.
• Cultural and Social Alignment: Ensure the café’s theme and offerings align with the values and preferences of the local community.

Step 3: Brainstorm an Internet Cafe Name

Here are some ideas for brainstorming your business name:

• Short, unique, and catchy names tend to stand out
• Names that are easy to say and spell tend to do better 
• Name should be relevant to your product or service offerings
• Ask around — family, friends, colleagues, social media — for suggestions
• Including keywords, such as “internet cafe” or “cybercafe”, boosts SEO
• Name should allow for expansion, for ex: “Connect Sphere Café” or “Net Nest” over “Code Brew Café” or “Gamer Grid Hub”
• A location-based name can help establish a strong connection with your local community and help with the SEO but might hinder future expansion

Once you’ve got a list of potential names, visit the website of the US Patent and Trademark Office to make sure they are available for registration and check the availability of related domain names using our Domain Name Search tool. Using “.com” or “.org” sharply increases credibility, so it’s best to focus on these. 

Find a Domain

Powered by GoDaddy.com

Finally, make your choice among the names that pass this screening and go ahead and reserve your business name with your state, start the trademark registration process, and complete your domain registration and social media account creation. 

Your business name is one of the key differentiators that sets your business apart. Once you pick a name, reserve it and start with the branding, it’s hard to switch to a new name. So be sure to carefully consider your choice before moving forward. 

Step 4: Create an Internet Cafe Business Plan

Here are the key components of a business plan:

• Executive Summary: Provide a brief summary of your internet cafe business plan, highlighting your business concept and key financial projections.
• Business Overview: Describe your internet cafe, including its location, size, and the range of services you’ll offer, such as internet access, computer rentals, and refreshments.
• Product and Services: Detail the specific services and amenities your internet cafe will provide, including types of computers, internet speed, and any additional services like printing or scanning.
• Market Analysis: Analyze the local market for internet cafes, considering factors like demand for internet services, customer demographics, and potential growth opportunities.
• Competitive Analysis: Identify competitors in the area and explain how your internet cafe will differentiate itself, whether through pricing, quality of service, or unique offerings.
• Sales and Marketing: Outline your marketing strategies, including online and offline advertising, promotions, and partnerships to attract customers.
• Management Team: Introduce yourself and any key team members involved in running the internet cafe, emphasizing relevant experience in the technology or hospitality industry.
• Operations Plan: Detail the day-to-day operations of your internet cafe, covering aspects like staff management, equipment maintenance, and customer support.
• Financial Plan: Present financial projections, including startup costs, revenue forecasts based on expected usage, and profitability estimates.
• Appendix: Include any supplementary materials, such as floor plans, equipment specifications, and marketing materials, to support your business plan.

If you’ve never created a business plan, it can be an intimidating task. You might consider hiring a business plan specialist to create a top-notch business plan for you.

Step 5: Register Your Business

Registering your business is an absolutely crucial step — it’s the prerequisite to paying taxes, raising capital, opening a bank account, and other guideposts on the road to getting a business up and running.

Plus, registration is exciting because it makes the entire process official. Once it’s complete, you’ll have your own business! 

Choose where to register your company

Your business location is important because it can affect taxes, legal requirements, and revenue. Most people will register their business in the state where they live, but if you are planning to expand, you might consider looking elsewhere, as some states could offer real advantages when it comes to internet cafes. 

If you’re willing to move, you could really maximize your business! Keep in mind, it’s relatively easy to transfer your business to another state. 

Choose your business structure

Business entities come in several varieties, each with its pros and cons. The legal structure you choose for your internet cafe will shape your taxes, personal liability, and business registration requirements, so choose wisely. 

Here are the main options:

• Sole Proprietorship – The most common structure for small businesses makes no legal distinction between company and owner. All income goes to the owner, who’s also liable for any debts, losses, or liabilities incurred by the business. The owner pays taxes on business income on his or her personal tax return.
• General Partnership – Similar to a sole proprietorship, but for two or more people. Again, owners keep the profits and are liable for losses. The partners pay taxes on their share of business income on their personal tax returns.
• Limited Liability Company ( LLC ) – Combines the characteristics of corporations with those of sole proprietorships or partnerships. Again, the owners are not personally liable for debts.  Here’s how to form an LLC .
• C Corp – Under this structure, the business is a distinct legal entity and the owner or owners are not personally liable for its debts. Owners take profits through shareholder dividends, rather than directly. The corporation pays taxes, and owners pay taxes on their dividends, which is sometimes referred to as double taxation.  Read how to start a corporation here .
• S Corp – An S-Corporation refers to the tax classification of the business but is not a business entity. An S-Corp can be either a corporation or an LLC , which just need to elect to be an S-Corp for tax status. In an S-Corp, income is passed through directly to shareholders, who pay taxes on their share of business income on their personal tax returns.

We recommend that new business owners choose LLC as it offers liability protection and pass-through taxation while being simpler to form than a corporation. You can form an LLC in as little as five minutes using an online LLC formation service. They will check that your business name is available before filing, submit your  articles of organization , and answer any questions you might have. 

Form Your LLC

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Step 6: Register for Taxes

The final step before you’re able to pay taxes is getting an Employer Identification Number , or EIN. You can file for your EIN online or by mail or fax: visit the IRS website to learn more. Keep in mind, if you’ve chosen to be a sole proprietorship you can simply use your social security number as your EIN. 

Once you have your EIN, you’ll need to choose your tax year. Financially speaking, your business will operate in a calendar year (January–December) or a fiscal year, a 12-month period that can start in any month. This will determine your tax cycle, while your business structure will determine which taxes you’ll pay.

The IRS website also offers a tax-payers checklist , and taxes can be filed online.

It is important to consult an accountant or other professional to help you with your taxes to ensure you are completing them correctly.

Step 7: Fund your Business

Securing financing is your next step and there are plenty of ways to raise capital:

• Bank loans: This is the most common method but getting approved requires a rock-solid business plan and strong credit history.
• SBA-guaranteed loans: The Small Business Administration can act as guarantor, helping gain that elusive bank approval via an SBA-guaranteed loan .
• Government grants: A handful of financial assistance programs help fund entrepreneurs. Visit Grants.gov to learn which might work for you.
• Friends and Family: Reach out to friends and family to provide a business loan or investment in your concept. It’s a good idea to have legal advice when doing so because SEC regulations apply.
• Crowdfunding: Websites like  Kickstarter  and  Indiegogo  offer an increasingly popular low-risk option, in which donors fund your vision. Entrepreneurial crowdfunding sites like  Fundable  and  WeFunder  enable multiple investors to fund your business.
• Personal: Self-fund your business via your savings or the sale of property or other assets.

Bank and SBA loans are probably the best option, other than friends and family, for funding an internet cafe business. You might also try crowdfunding if you have an innovative concept.  

Step 8: Apply for Business Licenses and Permits

Starting an internet cafe business requires obtaining a number of licenses and permits from local, state, and federal governments.

Federal regulations, licenses, and permits associated with starting your business include doing business as (DBA), health licenses and permits from the Occupational Safety and Health Administration ( OSHA ), trademarks, copyrights, patents, and other intellectual properties, as well as industry-specific licenses and permits. 

You may also need state-level and local county or city-based licenses and permits. The license requirements and how to obtain them vary, so check the websites of your state, city, and county governments or contact the appropriate person to learn more. 

You could also check this SBA guide for your state’s requirements, but we recommend using MyCorporation’s Business License Compliance Package . They will research the exact forms you need for your business and state and provide them to ensure you’re fully compliant.

This is not a step to be taken lightly, as failing to comply with legal requirements can result in hefty penalties.

If you feel overwhelmed by this step or don’t know how to begin, it might be a good idea to hire a professional to help you check all the legal boxes.

Step 9: Open a Business Bank Account

Before you start making money, you’ll need a place to keep it, and that requires opening a bank account .

Keeping your business finances separate from your personal account makes it easy to file taxes and track your company’s income, so it’s worth doing even if you’re running your internet café business as a sole proprietorship. Opening a business bank account is quite simple, and similar to opening a personal one. Most major banks offer accounts tailored for businesses — just inquire at your preferred bank to learn about their rates and features.

Banks vary in terms of offerings, so it’s a good idea to examine your options and select the best plan for you. Once you choose your bank, bring in your EIN (or Social Security Number if you decide on a sole proprietorship), articles of incorporation, and other legal documents and open your new account. 

Step 10: Get Business Insurance

Business insurance is an area that often gets overlooked yet it can be vital to your success as an entrepreneur. Insurance protects you from unexpected events that can have a devastating impact on your business.

Here are some types of insurance to consider:

• General liability: The most comprehensive type of insurance, acting as a catch-all for many business elements that require coverage. If you get just one kind of insurance, this is it. It even protects against bodily injury and property damage.
• Business Property: Provides coverage for your equipment and supplies.
• Equipment Breakdown Insurance: Covers the cost of replacing or repairing equipment that has broken due to mechanical issues.
• Worker’s compensation: Provides compensation to employees injured on the job.
• Property: Covers your physical space, whether it is a cart, storefront, or office.
• Commercial auto: Protection for your company-owned vehicle.
• Professional liability: Protects against claims from a client who says they suffered a loss due to an error or omission in your work.
• Business owner’s policy (BOP): This is an insurance plan that acts as an all-in-one insurance policy, a combination of the above insurance types.

Step 11: Prepare to Launch

As opening day nears, prepare for launch by reviewing and improving some key elements of your business. 

Essential software and tools

Being an entrepreneur often means wearing many hats, from marketing to sales to accounting, which can be overwhelming. Fortunately, many websites and digital tools are available to help simplify many business tasks.  

• Popular web-based accounting programs for smaller businesses include Quickbooks , Freshbooks , and Xero . 
• If you’re unfamiliar with basic accounting, you may want to hire a professional, especially as you begin. The consequences for filing incorrect tax documents can be harsh, so accuracy is crucial.

Create a website

Website development is crucial because your site is your online presence and needs to convince prospective clients of your expertise and professionalism. You can create your own website using services like WordPress, Wix, or Squarespace . This route is very affordable, but figuring out how to build a website can be time-consuming. If you lack tech-savvy, you can hire a web designer or developer to create a custom website for your business.

Your customers are unlikely to find your website, however, unless you follow Search Engine Optimization (SEO) practices. SEO will help your website appear closer to the top in relevant search results, a crucial element for increasing sales. 

Make sure that you optimize calls to action on your website. Experiment with text, color, size, and position of calls to action such as “Book Now”. This can sharply increase purchases. 

Here are some powerful marketing strategies for your future business:

• Membership Programs: Implement loyalty programs or membership cards offering discounts, free hours, or other perks to encourage repeat business and build customer loyalty.
• Local SEO  — Regularly update your Google My Business and Yelp profiles to strengthen your local search presence.
• Social Media Engagement: Leverage social media platforms to engage with your local community, share promotions, and create a digital presence that resonates with your target audience.
• Partnerships with Local Businesses: Establish partnerships with nearby businesses, such as schools, libraries, or offices, to offer exclusive discounts or joint promotions, expanding your reach through cross-promotion.
• Theme Nights and Events: Host themed nights or events, like gaming tournaments or study sessions, to create a sense of community and attract diverse customer segments.
• Student Discounts: Offer special discounts for students to attract the student demographic, a key market for Internet cafes, by partnering with educational institutions or advertising in student-centric areas.
• Referral Programs: Create a referral program where existing customers receive incentives for bringing in new patrons, encouraging word-of-mouth marketing and expanding your customer base.
• Flexible Pricing Packages: Introduce flexible pricing packages, such as hourly rates, day passes, or monthly subscriptions, to cater to different customer needs and budgets.
• In-House Promotions: Display in-house promotions prominently within the cafe, showcasing discounts, bundle deals, or limited-time offers to stimulate impulse purchases.
• Community Involvement: Engage in community events or sponsor local activities to foster a positive image and strengthen your ties with the neighborhood.
• User Reviews and Testimonials: Encourage satisfied customers to leave positive reviews on online platforms, showcasing the positive experiences others have had at your Internet cafe.

Focus on USPs

Unique selling propositions, or USPs, are the characteristics of a product or service that sets it apart from the competition. Customers today are inundated with buying options, so you’ll have a real advantage if they are able to quickly grasp how your internet cafe meets their needs or wishes. It’s wise to do all you can to ensure your USPs stand out on your website and in your marketing and promotional materials, stimulating buyer desire. 

Global pizza chain Domino’s is renowned for its USP: “Hot pizza in 30 minutes or less, guaranteed.” Signature USPs for your internet cafe business could be: 

• Experience high-speed browsing in a modern and comfortable atmosphere.
• Connect, collaborate, and create in our state-of-the-art internet cafe.
• Unleash your productivity with premium Wi-Fi and cutting-edge technology.

You may not like to network or use personal connections for business gain. But your personal and professional networks likely offer considerable untapped business potential. Maybe that Facebook friend you met in college is now running an internet cafe business, or a LinkedIn contact of yours is connected to dozens of potential clients. Maybe your cousin or neighbor has been working in internet cafes for years and can offer invaluable insight and industry connections. 

The possibilities are endless, so it’s a good idea to review your personal and professional networks and reach out to those with possible links to or interest in internet cafes. You’ll probably generate new customers or find companies with which you could establish a partnership. 

Step 12: Build Your Team

If you’re starting out small from a home office, you may not need any employees. But as your business grows, you will likely need workers to fill various roles. Potential positions for an internet café business include:

• Café attendants – Greet customers, take payments
• General manager – scheduling, accounting

At some point, you may need to hire all of these positions or simply a few, depending on the size and needs of your business. You might also hire multiple workers for a single role or a single worker for multiple roles, again depending on need. 

Free-of-charge methods to recruit employees include posting ads on popular platforms such as LinkedIn, Facebook, or Jobs.com. You might also consider a premium recruitment option, such as advertising on Indeed , Glassdoor , or ZipRecruiter . Further, if you have the resources, you could consider hiring a recruitment agency to help you find talent. 

Step 13: Run an Internet Cafe – Start Making Money!

Internet cafés provide a valuable service in communities in need. You’re unlikely to become a millionaire by starting an internet café, but the rewards of helping people can be much more satisfying. Giving people access to the internet can help them gain access to information and to find jobs.

Now that you know what’s involved, you’re ready to be on your way to internet café success!

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• Decide if the Business Is Right for You
• Hone Your Idea
• Brainstorm an Internet Cafe Name
• Create an Internet Cafe Business Plan
• Register Your Business
• Register for Taxes
• Fund your Business
• Apply for Business Licenses and Permits
• Open a Business Bank Account
• Get Business Insurance
• Prepare to Launch
• Build Your Team
• Run an Internet Cafe - Start Making Money!

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Step-by-Step Guide: How to Start an Internet Cafe Successfully

By Nikita Nielsen · 6. March 2024

Looking to navigate the world of internet cafes📡?

Starting your own can be a fulfilling venture with the right guidance.

This guide gets straight to the point, outlining hands-on advice on how to start an internet cafe – evaluating its viability, selecting the perfect location, fulfilling legal requirements, and optimising day-to-day operations.

Ready to turn your vision into a vibrant community space?

Table of Contents

Key Takeaways

• Market research is key: It’s important to understand the local demand, the demographics of your target audience, and the potential profitability to ensure your internet cafe is set up for success.
• Location matters, so does compliance: Choose a location that has good foot traffic, like near schools or tourist spots, and take care of the necessary legal work. Licences and permits are essential for operating legitimately.
• Create a welcoming space with added value: Invest in comfortable furniture and reliable internet service. Offering additional services, such as printing and snacks, can provide extra convenience and keep customers coming back.

Evaluating the Potential of an Internet Cafe Business

Ever heard the phrase “Look before you leap”? In the world of business, this equates to market research.

It’s necessary to gauge the market demand, scrutinise the target audience, and appraise the profitability before plunging into the internet cafe business. But how does one go about this?

To begin with, it’s important to understand the needs of customers within your local area.

Simply put, if there aren’t enough potential customers, your internet cafe business plan could end up being a castle in the air.

Next, while the internet café business can be profitable, it requires a distinctive blend of services and products to maintain profit margins of 20-30%.

Therefore, it’s crucial to develop effective business plans for your internet cafe business!

Market Demand and Trends

The digital world is ever-evolving, and so is the market for internet cafes. Gone are the days when internet cafes were just about providing internet access.

Today, they cater to niche groups like gamers and remote workers looking for shared workspaces.

Cities bustling with students or tourists present favourable opportunities for internet cafés.

Imagine a student needing a quiet place for a group study or a tourist in need of a quick internet connection to upload their travel pictures; your existing internet café could be their go-to spot among existing internet cafes, offering top-notch internet café services!

The local demographic significantly influences the internet cafe demand.

Therefore, identifying the target demographic and the best location is important when determining the market demand for an internet cafe.

Target Audience Analysis

Understanding your potential customer segments and their particular needs is crucial for the success of your internet café.

This knowledge allows you to customise the offerings of your internet café to better cater to customer preferences and enhance satisfaction.

Potential customer segments for internet cafes are as diverse as a rainbow. They could be:

• Professionals

Quite a mix, isn’t it? Now, imagine offering them services like photocopying or photo printing along with their favourite cup of coffee.

Wouldn’t that increase the chance of them choosing your café over others? And this is exactly why an effective marketing plan for an internet café must consider factors such as age, interests, online behaviour, and location.

After all, understanding your ideal customers can contribute significantly to your internet café’s success.

Profitability Assessment

Money makes the world go round, and in the world of business, it’s all about revenue and cost.

But how does an internet café generate revenue, and what are the key cost considerations?

Revenue in an internet café primarily comes from customers paying by the hour for internet access and making additional purchases like food and drink.

Various factors influence the overall revenue, including the number of computers available, service charges, the number of seats, operational hours, and average customer spending.

On the other hand, key cost considerations encompass expenses related to equipment, utilities, and staffing.

Strategic planning, driven by data and market research, is indispensable for making profitable decisions and grasping market trends that influence the internet café business .

Essential Steps in Setting Up an Internet Cafe

Having evaluated the potential of an internet café business, we can now delve into the details of establishing it.

After all, a dream doesn’t become reality through magic; it takes determination and hard work.

Setting up an internet café involves a series of essential steps including location selection, acquiring licences and permits, and purchasing equipment and infrastructure.

Let’s proceed to dissect the essential steps in constructing your dream internet café!

Location Selection

When it comes to setting up an internet café, location is key🔑. But what makes a location ideal?

A high foot traffic area near:

• small shops
• prominent hotels

can leverage existing foot traffic and accessibility, thus drawing more potential customers to your café.

In addition to this, understanding the average income of the local area and assessing the presence of competitors is crucial for selecting a profitable location.

Your internet café needs to be situated where it can flourish on its own merits.

Acquiring Necessary Licences and Permits

Your internet café will need proper documentation to operate legally.

Licences and permits are essential for ensuring that your business complies with local regulations and standards.

For starters, adhering to legal and tax issues is fundamental to any business, including internet cafes.

This involves choosing a legal structure for the business, registering the business name with the state, and acquiring a business permit or cyber café licence.

Remember, it’s more cost-effective to pay the upfront licence and permit fees than to address costlier issues later.

Purchasing Equipment and Infrastructure

Setting up an internet café isn’t just about buying computers and offering internet access. It’s about providing a seamless and enjoyable experience to your customers.

And that begins with purchasing the right equipment and infrastructure, as well as ensuring reliable computer services.

Cost-effective hardware like Chrome devices, Pine64, or Raspberry Pi can provide a casual internet browsing experience.

A high-speed internet connection is essential, along with reliable Wi-Fi📶 equipment that can operate continuously.

Furthermore, a secure network is essential to offer a safe and efficient internet experience for customers.

But the list doesn’t end here. Essential networking hardware, licensed software, printers, visual timers, and negotiations with internet service providers are all part of setting up a reliable network infrastructure.

Designing an Appealing and Functional Space

Once the internet café is set up, the subsequent step involves making it visually appealing and functional.

But how does one strike a balance between aesthetics and functionality?

Creating a comfortable environment, ensuring accessibility, and offering complementary services are some of the key aspects to consider.

It’s about creating a space that is not only visually appealing but also caters to the needs of your customers.

Creating a Comfortable Environment

A comfortable environment in an internet café is as essential as internet access itself. But what does a comfortable environment look like?

Comfortable seating encourages longer stays and increased customer satisfaction, leading to more usage and higher revenue.

In addition, proper lighting can reduce eye strain for customers, particularly for those using computer screens for extended times.

Temperature control systems that can be adjusted for different areas of the café can cater to individual preferences, providing a tailored environment that can improve customer experiences.

We shouldn’t overlook the significance of furniture that supports prolonged use.

After all, the longer customers stay, the more they may spend on services offered.

Ensuring Accessibility and Functionality

We’ve all experienced the frustration of a slow internet connection or a difficult-to-use device. In an internet café, guaranteeing accessibility and functionality is of utmost importance.

But how does one achieve this?

Stable internet connectivity📶 is a fundamental requirement for any internet café. Here are some key considerations to ensure accessibility and functionality:

• Have a backup internet provider to ensure continuous service in case the primary ISP fails.
• Set up separate Wi-Fi networks for different operational needs to ensure a secure network.
• Provide alternative input devices and implement software accessibility features to make computers more usable for customers with visual impairments or other disabilities.

In a nutshell, reliability and user-friendly equipment are the keys to ensuring accessibility and functionality.

Offering Complementary Services

While internet access is the main service, offering complementary services can significantly boost your internet café’s appeal.

But what kind of complementary services can an internet café offer? Here are some possibilities:

• Printing and photocopying
• Selling stationery items
• Adding a small snack corner
• Collaborating with local artists and creatives to display their work
• Including a small library or reading area with books and magazines

In essence, diversifying your offerings not only caters to various customer needs but also diversifies your income streams.

Developing an Effective Marketing Strategy

Once your internet café is established and designed, the subsequent step involves drawing in customers. And that’s where an effective marketing strategy comes into play.

But how does one develop an effective marketing strategy for an internet café?

A potent marketing strategy intertwines online tactics, such as social media advertising and SEO, with offline initiatives like local community outreach.

Promotional strategies can encompass flyers, posters, word-of-mouth and special offers.

After all, marketing is all about reaching out to potential customers and convincing them to choose your café over others.

Online and Social Media Promotion

In today’s digital age, online and social media promotion is as crucial as offering high-speed internet access in your café.

But why is online promotion so important?

Cultivating a social media presence aid in keeping customer engagement through frequent updates on novel services and promotions.

Monitoring website traffic, social media engagement, and implementing influencer partnerships are vital practices for evaluating the impact of online promotional activities.

Offline Advertising and Partnerships

While online promotion is vital, offline advertising and partnerships share an equally significant role in marketing an internet café.

But how does one go about this?

Forming partnerships with nearby educational institutions or local businesses can amplify your café’s reach within the community.

Engaging the local community through hosting events and workshops is another effective way to increase foot traffic and engage potential customers.

After all, your café isn’t just a business; it’s a part of the community.

Special Offers and Membership Programs

Special offers🔖 and membership programs serve as the icing on the cake of your marketing strategy.

But why are they so important?

Special offers like reduced fees for members or free drinks can attract customers during quiet periods and build a regular clientele.

Implementing a loyalty program that rewards frequent visits with a well-balanced point-to-reward ratio can fortify customer loyalty and retention.

After all, retaining existing customers is significantly more cost-effective than acquiring new ones.

Managing Daily Operations and Staffing

With your internet café established and marketing strategy in place, the subsequent step involves managing daily operations and staffing.

But how does one efficiently manage daily operations and staffing in an internet café?

Establishing operating hours and procedures, hiring and training staff, and implementing security measures are some of the essential aspects of managing daily operations.

Establishing Operating Hours and Procedures

Establishing operating hours and procedures is essential for the smooth functioning of your internet café.

It ensures that the café operates efficiently, aligning with customer needs and staff availability.

Regular assessments of these procedures help in maintaining a high standard of customer service and operational effectiveness.

A well-defined work schedule ensures operational efficiency and customer satisfaction.

Identifying the financial and staffing resources available is crucial before creating employee schedules.

Regularly reviewing past employee schedules can provide insights for creating more effective future schedules.

Implementing Security Measures

In an internet café, customer safety and privacy are of utmost importance. Implementing security measures ensures that your customers can enjoy their time without any worries.

But what kind of security measures should an internet café implement?

Content filtering, traffic logging, and browser restrictions are key cybersecurity measures to maintain customer safety and privacy.

Protection against keyloggers and spyware is crucial to secure sensitive customer information like passwords.

Surveillance cameras and software that take frequent screenshots help monitor and maintain the security of the internet café environment.

In a nutshell, security🛡️ is not an option but a necessity in running an internet café.

Ensuring accessibility and functionality, creating a comfortable environment, and offering complimentary services are key🔑 to designing an appealing and functional space.

An effective marketing strategy combines online tactics like social media advertising and SEO with offline initiatives such as local community outreach.

Establishing operating hours and procedures, training staff, and implementing security measures are some of the essential aspects of managing daily operations.

Frequently Asked Questions

Is an internet cafe profitable.

Internet cafes can be profitable, but it varies based on factors like location, target market, operating costs, and competition. So, it’s important to consider these factors before jumping in.

What do you need to start an internet cafe?

To start an internet cafe, you will need a good location, a business plan, necessary licences, comfortable furniture, computers and equipment, a reliable internet service provider, a pricing strategy, and a business website.

How do Internet cafes work?

Internet cafes work by providing access to computers with high-speed internet for a fee, often in a cosy cafe setting with the option to purchase food and drinks. You can enjoy browsing or working online while sipping a refreshing beverage.

What are the key aspects of setting up an internet café?

Choose a prime location, obtain necessary licences, invest in equipment, create a cosy space, craft a smart marketing plan, and handle day-to-day operations for a successful internet café.

What is the importance of market demand and trends in setting up an internet café?

Understanding market demand and trends is crucial in setting up an internet café as it allows you to tailor your services to niche groups and identify lucrative opportunities in specific locations.

Nikita Nielsen

• Call Us At (888) 300 3090

• How large will this internet café be?
• What additional food, drinks, and products will the business offer?
• Where will the internet café be located?
• How much will you charge for services?
• How many internet cafes are located within 1-3 miles of your business?

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Plan Projections

ideas to numbers .. simple financial projections

Home > Industry Templates > Internet Cafe Business Plan Revenue Projection

Internet Cafe Business Plan Revenue Projection

This internet cafe revenue projection template is the first step in starting an internet cafe business plan. As can be seen below the template provides a quick and easy method to estimate revenue for an internet cafe for the next 5 years.

The template allows for additional sundry revenue types to give a complete revenue projection for the five year period.

A daily revenue summary by revenue type, computer rental, food and drinks, and services is provided for analysis purposes.

Internet Cafe Business Plan Revenue Projection Download

The internet cafe business plan revenue projection template is available for download in Excel format by following the link below.

About the Author

Chartered accountant Michael Brown is the founder and CEO of Plan Projections. He has worked as an accountant and consultant for more than 25 years and has built financial models for all types of industries. He has been the CFO or controller of both small and medium sized companies and has run small businesses of his own. He has been a manager and an auditor with Deloitte, a big 4 accountancy firm, and holds a degree from Loughborough University.

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How to Open a Successful Bookstore Cafe

You’ve always loved books and coffee. Combining these passions into a business seems like a dream come true. But what exactly goes into starting a bookstore cafe?

A bookstore cafe is a hybrid business that combines elements of a bookstore and a coffee shop. It offers a cozy atmosphere where book lovers can browse, purchase books, and enjoy coffee and snacks. Imagine a space where shelves of books line the walls, and the aroma of freshly brewed coffee fills the air. Customers can lose themselves in a good book while sipping a latte or nibbling on a pastry.

This type of business caters to both book enthusiasts and coffee lovers, creating a unique environment that appeals to a wide range of customers. The combination of a bookstore and a cafe provides multiple revenue streams, making it a potentially lucrative venture. Whether someone wants to find their next great read or simply relax with a cup of coffee, a bookstore cafe offers a welcoming space for both.

Benefits of Opening a Bookstore Cafe

Feeling overwhelmed by the financial risks and operational challenges? Opening a bookstore cafe offers several advantages that can make your business stand out.

First, you appeal to a diverse customer base of book lovers and coffee enthusiasts. This dual attraction brings in a steady stream of visitors who might come for the books but stay for the coffee, or vice versa. By catering to both interests, you create a broader market for your business.

Generating income through multiple revenue streams is another significant benefit. Book sales and cafe offerings provide two distinct sources of revenue, which can help stabilize your income. When one side of the business experiences a slow period, the other can help balance it out. This diversification reduces financial risk and increases the potential for profitability.

Fostering a sense of community is another key advantage. Your bookstore cafe can become a gathering space for like-minded individuals. Hosting book clubs, author readings, and other events can create a loyal customer base that sees your cafe as more than just a place to buy books or coffee. It becomes a social hub where people connect over shared interests.

Differentiating from traditional bookstores and coffee shops is crucial in a competitive market. A bookstore cafe offers a unique experience that sets you apart. Customers enjoy the convenience of browsing books and enjoying a coffee in one location. This combination creates a memorable experience that encourages repeat visits and word-of-mouth referrals.

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How to Choose the Perfect Location for Your Bookstore Cafe

Worried about finding the right spot and dealing with competition?

Choosing the right location for your bookstore cafe plays a significant role in its success. Start by considering your target market and their preferences. Think about who your ideal customers are. Are they students, professionals, families, or retirees? Understanding their habits and preferences helps you select a location that attracts them. For example, if you aim to attract students, a spot near a university might be ideal.

Next, assess accessibility and foot traffic. A location with high foot traffic increases the chances of attracting walk-in customers. Look for areas with good visibility and easy access. Consider the availability of parking and public transportation. A place that’s easy to get to encourages more visits.

Evaluate nearby businesses and competition. Check out the local business landscape. Nearby businesses can either complement or compete with your bookstore cafe. A location near other cafes might mean stiff competition, but being close to complementary businesses like libraries or schools can be beneficial. Understand the competitive landscape to make an informed decision. For more guidance on planning, check out this coffee shop business plan .

Ensure the space aligns with your vision and can accommodate both bookstore and cafe elements. The physical space should support your concept. Consider the layout and size. You need enough room for bookshelves, seating, and a coffee counter. The ambiance should match your vision. A cozy, inviting atmosphere can make your bookstore cafe a favorite spot for customers. Don’t forget to cover all legal aspects with this business licenses guide .

Essential Equipment and Supplies for Your Bookstore Cafe

Feeling daunted by the practicalities of running a dual business? Starting a bookstore cafe requires a blend of equipment and supplies to ensure smooth operations. Here’s a detailed look at what you need:

Bookshelves and Display Units

Bookshelves and display units form the backbone of your bookstore section. Choose sturdy, aesthetically pleasing shelves that can hold a variety of book sizes. Display units should highlight new arrivals, bestsellers, and themed collections. Consider adjustable shelving to accommodate different book formats and to keep the layout flexible.

Point of Sale (POS) System

A reliable POS system streamlines transactions and keeps track of sales. Opt for a system that integrates both bookstore and cafe sales. Features to look for include inventory management, sales reporting, and customer relationship management. A good POS system helps you manage both sides of the business efficiently.

Coffee Makers, Grinders, and Other Cafe Equipment

The cafe section needs high-quality coffee makers and grinders to serve excellent coffee. Invest in commercial-grade equipment to handle peak hours. Other essentials include espresso machines, blenders for smoothies, and ovens for baking pastries. Don’t forget about refrigeration units for storing perishable items like milk and baked goods. For more insights, check out this guide on starting a coffee business .

Comfortable Seating and Tables

Comfortable seating and tables enhance the customer experience. Choose a mix of seating options, including cozy armchairs for readers and standard tables for those who prefer a traditional cafe setting. Ensure the furniture is durable and easy to clean. The layout should encourage customers to linger, browse books, and enjoy their coffee.

Inventory Management Tools

Effective inventory management tools help you keep track of stock levels for both books and cafe supplies. Use software that alerts you when stock is low and helps you reorder efficiently. This reduces the risk of overstocking or running out of popular items. Accurate inventory management ensures you always have what customers want, whether it’s the latest bestseller or their favorite coffee blend.

Developing a Unique Concept and Ambiance

Wondering how to stand out and build a community hub?

Creating a theme or niche that sets your bookstore cafe apart starts with understanding what makes your business unique. Think about what you love most about books and coffee, and how you can combine these elements into a cohesive theme. Whether it’s a focus on local authors, a genre-specific collection, or a vintage-inspired decor, your theme should reflect your passion and attract like-minded customers. This distinct identity will help your bookstore cafe stand out in a crowded market.

Designing a layout that seamlessly integrates the bookstore and cafe spaces is crucial for creating a comfortable and inviting atmosphere. Start by mapping out the flow of the space. Ensure that customers can easily navigate between the bookstore and cafe areas without feeling cramped or confused. Use furniture and decor to define different zones while maintaining a cohesive look. For example, you might use bookshelves to create cozy reading nooks or place cafe tables near large windows for natural light. The goal is to make the space feel unified yet functional.

Curating a book selection that appeals to your target audience involves knowing who your customers are and what they want to read. Conduct surveys or engage with your community to understand their preferences. Stock a mix of bestsellers, classics, and niche genres that align with your theme. Regularly update your inventory to keep it fresh and exciting. Consider featuring local authors or hosting book signings to create a personal connection with your customers. A well-curated selection not only attracts book lovers but also encourages repeat visits.

Developing a menu that complements the overall concept of your bookstore cafe is another key aspect. Your menu should reflect the ambiance and theme of your space. If your theme is cozy and vintage, consider offering classic coffee drinks and homemade pastries. For a modern, eclectic vibe, you might include specialty lattes and trendy snacks. Pay attention to dietary preferences and offer a variety of options, including vegan and gluten-free items. The menu should enhance the customer experience, making your bookstore cafe a place where people want to linger and enjoy both the books and the food. For more on creating an inclusive environment, consider creating a DEI strategy .

Marketing Strategies for Your Bookstore Cafe

Feeling anxious about attracting and retaining customers?

Effective marketing is key to a successful bookstore cafe. Leverage social media to engage with potential customers. Create profiles on popular platforms like Instagram, Facebook, and Twitter. Share high-quality photos of your cafe, book collections, and special events. Use stories and live videos to give followers a behind-the-scenes look at your operations. Engage with your audience by responding to comments and messages promptly. Run targeted ads to reach specific demographics interested in books and coffee. Regularly update your content to keep your audience engaged and informed about new arrivals, menu items, and upcoming events. You can even consider using social media for business .

Hosting events such as book clubs, author readings, or workshops can draw in a crowd and create a sense of community. Organize book clubs that meet regularly to discuss selected titles. Invite local authors for readings and book signings. Offer workshops on topics like creative writing, poetry, or bookbinding. These events not only attract book lovers but also encourage them to spend more time in your cafe. Promote these events through your social media channels, email newsletters, and in-store flyers. Providing a calendar of events can help customers plan their visits and look forward to upcoming activities.

Partnering with local organizations and businesses can expand your reach and attract new customers. Collaborate with nearby schools, libraries, and community centers to host joint events or reading programs. Partner with local artisans and crafters to sell their products in your cafe or host craft fairs. Work with nearby businesses to offer cross-promotions, such as discounts for customers who show a receipt from a partner business. These collaborations can create a network of support and help you tap into new customer bases.

Offering loyalty programs and promotions can encourage repeat business and build customer loyalty. Implement a loyalty card system where customers earn points for each purchase, redeemable for discounts or free items. Offer special promotions, such as a discount on coffee with the purchase of a book or a free pastry with a certain number of visits. Seasonal promotions and limited-time offers can create a sense of urgency and attract more customers. Promote these programs through your social media channels, email newsletters, and in-store signage to ensure customers are aware of the benefits. Check out our guide on creating a marketing plan to ensure your business is on the right track.

Navigating Challenges and Ensuring Success

Managing inventory effectively is key to running a successful bookstore cafe. Keep track of your stock levels for both books and cafe supplies. Use inventory management tools to monitor sales patterns and identify which items move quickly and which do not. This helps you avoid overstocking items that don’t sell well and ensures you always have popular items on hand. Regularly review your inventory data to make informed decisions about reordering and discontinuing products.

Training staff to provide excellent customer service in both the bookstore and cafe is another important aspect. Your employees should know how to recommend books, make coffee, and handle customer inquiries efficiently. Invest time in training them on your products, services, and customer service standards. Regular training sessions can keep your team updated on new arrivals, menu changes, and best practices. Happy, knowledgeable staff can create a welcoming environment that encourages repeat business. Check out our guide to hiring hourly employees for more insight.

Adapting to changing market trends and customer preferences keeps your bookstore cafe relevant. Stay informed about the latest trends in both the book and coffee industries. This might include new book genres gaining popularity or emerging coffee brewing techniques. Listen to customer feedback and be willing to adjust your offerings based on their preferences. Flexibility allows you to meet customer expectations and stay ahead of the competition.

Continuously assessing financial performance and making data-driven decisions ensures your business remains profitable. Regularly review your sales reports, expenses, and profit margins. Identify areas where you can cut costs or increase revenue. Use this data to make informed decisions about pricing, promotions, and product offerings. Keeping a close eye on your financial performance helps you spot potential issues early and take corrective action before they become major problems.

• What : Combines bookstore and coffee shop.
• So What : Appeals to book and coffee lovers, multiple revenue streams.
• Pros & Cons : Pros: Diverse appeal, multiple incomes, community. Cons: Financial risks, competition.
• Bottom Line : Can be profitable if well-planned.

Ready to streamline your bookstore cafe operations? Homebase makes managing your team a breeze with tools for scheduling, time tracking, payroll, and more. Let’s make work easier— get started today .

Remember:  This is not legal advice. If you have questions about your particular situation, please consult a lawyer, CPA, or other appropriate professional advisor or agency.

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World's first Internet café hoists a latte to celebrate 10 years

By Eric Pfanner

• Sept. 1, 2004

LONDON: — The Internet, to most people, was like something out of the Jetsons. "Latte" was Italian for "milk," not American for "coffee."

Ten years ago on Wednesday, Café Cyberia, billed as the world's first Internet café, opened in the West End of London. By most accounts, it drew a sleek crowd and a bit of skepticism.

"The brave new cybernetic world looms, but it's a safe bet that for lunch, most Londoners will stick with fish and chips, not silicon chips," CNN said at the time.

Cyberia may not have revolutionized diets, but it has attracted plenty of imitators. Yahoo, the Internet portal company, estimates that 20,000 Internet cafés have opened in more than 100 countries, in cities from Tokyo to, yes, Timbuktu.

They serve business travelers, backpackers, people who can't afford computers at home — or those who simply want a latte. But the business of Internet cafés has changed drastically over a decade, reflecting the broader transformation of the Web from object of futuristic wonder to functional tool of everyday commerce.

While a few cafés and bars in other cities had offered limited online connectivity through the Well, an early online "bulletin board," Eva Pascoe, who founded Café Cyberia, said hers was the first public place to combine a commercial link to the Internet and a shot of espresso.

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Maximize Your Business's Connectivity with Spectrum's Business-Grade Internet Plans and Options

In this article, we dive deep into spectrum business internet, covering its features, pricing options, factors to consider when choosing a plan, and the fine print on data caps and contracts..

Lyndon Seitz - Editor-in-Chief

Date Modified: April 18, 2024

High-speed internet is a crucial component for businesses for it helps companies stay connected, efficient, and competitive. However, slow internet can negatively impact productivity and cause delays in workflow. According to a study by Sandisk, the average computer user loses approximately one work week each year waiting for slow computers to respond.

Spectrum offers Business Internet plans designed to meet the demands of various types of businesses, providing fast and reliable internet connection. These plans offer flexibility, speed, and customization options to fit the specific needs of the business. Whether it's for remote teams or a dedicated phone line, Spectrum's Business Internet plans aim to provide businesses with a high-speed internet solution.

In this article, we’ll provide an overview of Spectrum's Business Internet plans to help businesses make an informed decision about their internet needs. We will cover the details of what Spectrum Business Internet is, the available plans and pricing options, data cap policies, and contract information to give businesses a clear understanding of how Spectrum's Business Internet plans can help them stay ahead of the competition and reach their full potential.

What is Spectrum Business Internet?

Spectrum Business Internet is a high-speed solution designed to meet the specific needs of businesses of all sizes and industries. Unlike standard residential internet plans, it is equipped to handle the increased speed and data requirements of businesses, providing them with the internet solutions they need to succeed.

The company developed their Business Internet plans to provide businesses with dedicated business-class support and unlimited data, offering the potential for seamless and uninterrupted internet performance. Whether a business wants to increase productivity, enhance customer experience, or stay competitive, Spectrum's Business Internet plans are a viable option to consider, especially with availability in over 40 states across the United States . 

Available Plans and Pricing

Spectrum Business Internet offers businesses the flexibility to choose between standalone internet plans or bundled packages that include TV and voice services. Different inclusions are available, allowing businesses to select the best plan to meet their specific needs and requirements, making it easy to find a custom-fit solution for their business.  

Internet-only Plans

Spectrum Business Internet provides businesses with cable and fiber hybrid internet using fiber cables for the long haul and cable for the final mile into your building. All plans come with a 30-day money-back guarantee, no data cap, a free modem, and 99.9% network reliability. 

Business Internet 

• $64.99/month
• Best for < 5 employees

Business Internet Ultra 

• 600/35 Mbps
• $49.99/month
• Best for < 20 employees

Business Internet Gig

• 1000/35 Mbps
• $164.99/Month
• Best for > 20 employees

It’s worth noting that while you'll have to pay for static IP addresses for external devices, businesses that host servers, call centers, and have remote employees will need them. Additionally, each plan includes 100 GB of free cloud storage backup, web hosting, and domain name, and up to 25 email address accounts tied to your domain name.

Bundle Options

Spectrum Business Internet also offers bundled plans that come with a number of added benefits to help businesses save time and money. Each bundle includes a free internet modem, customer WiFi, email addresses, and more. Plus, businesses can enjoy free local and long distance calling with over 35 advanced calling features, without any contracts, added phone taxes, or hidden fees.

Business Internet + Voice

• 200Mbps 
• $69.98/month

Business Internet + Voice + TV

• $89.97/month

Business Internet Ultra + Voice

• $114.98/month

Add-on Options

Spectrum offers various add-on options for their business internet plans to provide additional security and reliability to businesses and can make a significant difference in their day-to-day operations.

• Wireless Backup Internet : Spectrum's Wireless Backup Internet is an add-on option that integrates with a business's existing internet service to provide a secondary source of internet in the event of an outage. The backup internet is powered by a secure, encrypted 4G wireless signal , ensuring that businesses remain connected even during an interruption in their primary internet connection. This add-on option is designed to provide peace of mind to businesses, ensuring that they can continue to operate and stay connected in the event of an unexpected internet outage. With Wireless Backup Internet, businesses can avoid the potential downtime and lost productivity that can result from an internet outage, providing them with a reliable and secure backup solution.
• Static IP Addresses : This add-on option provides businesses with a permanent, unique IP address. This is particularly useful for businesses that host websites or other online services, as it allows them to have a consistent and reliable IP address, even if they change internet service providers. This can be useful for businesses that require a consistent IP address for remote access, VPN , or hosting a website. Spectrum's static IP addresses are available in both IPv4 and IPv6 formats , giving businesses the flexibility to choose the right IP address format for their needs. 

Factors to Consider When Choosing Which Plan is Best for You

Selecting the right Spectrum Business Internet plan for your business requires taking into account your specific needs and requirements. Each plan offers different options, from faster speeds to added features like TV or voice services, making it easy to find the perfect solution for your business's requirements. Consider factors such as the size of your team, your internet usage, and budget to choose the plan that will help your business thrive.

Bandwidth Requirements

When selecting a Spectrum Business Internet plan, it's vital to think about the number of employees and devices that will be utilizing the internet. Different speeds are necessary for various tasks, so take a moment to evaluate your business's requirements. 

• 1-2 Users - 5 Mbps
• 3-5 Users - 25 Mbps
• 5-10 Users - 75 Mbps
• 10-15 Users - 150 Mbps
• 15-20 Users - 250 Mbps 
• 20-30 Users - 500 Mbps
• 30+ Users - 1,000 Mbps

Nature of Business

The nature of your business heavily affects the amount of speed and data you will need to consume. Different plans offer varying options and it's essential to match the plan to the specific needs of your business. 

• Retail Stores, Restaurants, and Small Businesses: 10 Mbps or higher to support basic online transactions, email, and web browsing.
• Marketing Agencies, Local News Companies, Recruitment Agencies, Sales, and others: 25 Mbps or higher to support video conferencing, file sharing, and business communications.
• Entertainment Venues (Bars, Beauty Salons, Sporting and Cultural Venues): 50 Mbps or higher to support video streaming, live events, and online transactions.
• Manufacturing and Wholesale Businesses: 50 Mbps or higher to support online transactions, inventory management, and shipping and receiving processes.
• Data-intensive Businesses (Data Centers, Cloud Services, and others): 100 Mbps or higher to support heavy data transfer and backups, cloud-based computing, and server hosting.
• Healthcare and Legal Services: 100 Mbps or higher to support secure data transfer, online consultations, and secure file sharing.

Fine Prints: Data Caps and Contracts

Unlike other ISPs, the data caps and contracts for Spectrum Business Internet plans are created with the goal of providing businesses with the right amount of flexibility and reliability to conduct daily operations efficiently. By understanding the specifics of these data caps and contracts, businesses can make informed decisions and choose the best provider to meet their internet needs.

Spectrum Business Internet currently does not have any imposed data caps on their internet and bundled plans, which can benefit businesses by reducing costs. Other ISPs usually charge $10 for every 50GB over the data cap and may also offer an additional fee of $30 to $40 per month for unlimited data.

However, it is important to note that this may change on May 18th, 2023, as part of Spectrum's deal with the FCC , which will allow their merger with Time Warner Cable. After this date, it is expected that Spectrum will impose data caps. Currently, only a few major providers do not impose data caps in some form.

Spectrum Business Internet provides businesses with the flexibility they need to succeed by offering contract-free plans. With no contracts, businesses can easily upgrade or downgrade their internet speed and usage as needed, try different providers and packages, and move without any restrictions. They also have the option to pause their service if they encounter financial difficulties and return when they are ready.

For those interested in switching from their current provider, Spectrum offers a Contract Buyout Program. To qualify, the customer must order and install a qualifying Triple Play or limited Double Play promotion. This offer may not be available in all areas and the customer must not have any outstanding obligations to Charter. The contract buyout check will be determined by the early termination fee on the final bill from the previous provider, with a maximum amount of $500. More information on the Contract Buyout Program can be found at Spectrum.com/buyout.

In the unlikely event that you're not satisfied with your Spectrum Business Internet service, they offer a 30-day money-back guarantee . Simply make your request within 30 days of installation or change of service and receive a credit on your bill for any other services used or a refund, minus taxes and fees. With no early termination fees, businesses can have peace of mind knowing they have the freedom to make the best decision for their needs.

Support and Customer Service

Spectrum Business offers a wide range of customer support options for their customers. The company has a dedicated team of customer service representatives available 24/7 to help with any questions or issues that may arise.

• Customer Service Hotline : When calling the customer service hotline, businesses can expect to speak with a highly trained representative who can assist with any questions or issues they may have. Whether they need help setting up their internet service, troubleshooting a technical issue, or simply have a question about their bill, Spectrum's customer service team is there to help.
• Customers can reach Spectrum Business customer service by calling 1-855-780-0911. They can also visit the Spectrum website and use the "Contact Us" page to find the support they need.
• Online Support Center : The website also provides detailed information on common issues and solutions, as well as an online support center where customers can find answers to their questions, access user guides and tutorials, and more.
• Online Chat Support : For those who prefer email or live chat, Spectrum Business Internet offers these options as well. Business customers can easily get in touch with a representative through the company's website and expect a prompt response. 
• Local Store Support : Customers can visit a local Spectrum store for in-person support. To find a store near you, customers can go to the Spectrum website and click on the “Store Locator” button. From there, they can enter their zip code or city and state to find the nearest store and its address, hours of operation, and phone number.

The Bottom Line: Is Spectrum Business Internet Right For You?

In conclusion, Spectrum Business Internet is a valuable option for businesses in need of reliable, flexible, and cost-effective internet service. It offers a range of benefits, including no contracts, the ability to upgrade or downgrade internet speed and usage, a Contract Buyout Program for those interested in switching from their current provider, and a 30-day money-back guarantee for customers who are not satisfied with their service.

Spectrum Business Internet also stands out from other ISPs with its absence of data caps on its internet and bundled plans, providing businesses with more cost-effective options. And with a highly trained customer service team available 24/7, businesses can have peace of mind knowing that any questions or issues that may arise will be promptly addressed.

When choosing the right internet service for your business, it's important to consider factors such as the number of employees and devices that will be using the internet, the nature of your business, and the fine prints associated with each plan. By keeping these factors in mind, businesses can make informed decisions and choose the best ISP with plans that fully meet their requirements.

To make the process even easier, we recommend using Broadband Search to compare plans and providers in your area . With this tool, businesses can compare plans and providers side by side, ensuring they find all the information they need about ISPs in the US.

How do I set up Wi-Fi for my business?

Setting up Wi-Fi for your business with Spectrum Business is easy. You can contact the Spectrum Business Support team who will guide you through the setup process, ensuring that your Wi-Fi is configured correctly and working optimally. Alternatively, you can use the online resources provided by Spectrum Business to set up your Wi-Fi network.

How good is Spectrum Business’ customer service?

Spectrum Business is known for its excellent customer service, offering 24/7 support to ensure that any issues you encounter are resolved quickly and efficiently. The company has a team of trained professionals who are knowledgeable and experienced in helping businesses with their internet and communication needs.

How are Spectrum Residential and Spectrum Business different?

Spectrum Residential and Spectrum Business are two separate divisions that cater to different customers. Spectrum Residential provides internet, TV, and voice services for residential customers, while Spectrum Business provides similar services but with a focus on small and medium-sized businesses. The services offered by Spectrum Business are designed to meet the specific needs of businesses, providing them with the speed, reliability, and support they need to succeed.

Can I use my own router with Spectrum Business?

Yes, you can use your own router with Spectrum Business, but it is important to note that not all routers are compatible with Spectrum’s network. To ensure optimal performance and compatibility, it is recommended to use a router that is approved by Spectrum Business. You can contact the Spectrum Business Support team for more information on compatible routers.

Are Spectrum routers good?

Spectrum provides its customers with high-quality routers that are designed to provide reliable and fast internet speeds. These routers are easy to set up and provide advanced features such as parental controls and guest networks. Whether you're a small business or a large enterprise, Spectrum's routers provide the performance and security you need to keep your business running smoothly.

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Success Story - One World Cafe

One World Cafe

Moscow, idaho.

OWC is an independent, locally owned coffee shop, established in 2005. Here you will find welcoming and comfortable indoor and outdoor spaces to socialize, work, create and connect in the heart of downtown Moscow, Idaho

“We are thankful [to the SBDC] for offering insights on what other local small businesses are doing, and for shining light on opportunities we may not have known about.”

Brandy and Sara had dreamed of opening a local coffee shop in Moscow, Idaho, one that had a community feel to it. A space with live music, where a mix of locals and visitors to Moscow could relax, enjoy quality drinks and food, work, socialize, study, and play games. That dream first took shape in 2005 as One World Cafe.

And their formula worked.  They recently expanded their footprint to include a “Pubside” restaurant that serves wine, beer and cider on tap, soups, sandwiches and weekend brunch. The One World staff went from 14 to 25 with new kitchen staff and front of the house positions created. Year over year, sales climbed 30% by September of 2022. Additional customer segments come from catering private on and off-site events as well as delivery service.

One World Café is as unique as the town of Moscow where it resides. Located a few blocks from the University of Idaho campus, the place is a welcome melting pot for students, academics, staff, and “townies” of varied backgrounds and ages. Their loyal customers point out the quality of food and drinks and the relaxed, personal service. One World has become the default gathering space for so many living and visiting the Moscow community.

The business has brought many rewards for Sara and Brandy, and not just the financial variety. They point out that “This business is community, it’s our friends and has become something that feels like family. We are making something we love with the people we love, in the place we love.”

Some words of wisdom they pass forward to other small business entrepreneurs: be flexible – because life is in motion, and there is a constant need to evolve. And evolve as a team, moving together.

Learn More about One World Café here

Get the downloadable success story pdf here

North Central Idaho SBDC Success Story – 2022

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Ukraine-Russia war latest: Putin 'set to order new mobilisation' - as Ukraine 'advances' in Russian region after shock invasion

Ukrainian troops are still thought to be advancing in the Kursk region, despite military blogger reports that progress had been halted. This comes as a leading thinktank suggests Vladimir Putin is shifting responsibility for failing to counter the invasion effectively.

Tuesday 13 August 2024 18:36, UK

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• Ukraine 'advancing' in Russian region after shock invasion
• Putin looking to shift responsibility for difficulties in repelling Kursk invasion
• Risk of new mobilisation in Russia by the end of this year - report
• All of Ukraine under air alert after early Russian strikes
• Russian troops using 'stagnant puddles' amid water shortages, MoD says
• Michael Clarke analysis:  How long can Ukraine hold Kursk?
• Second Russian region evacuated due to 'Ukrainian activity'
• Ukraine 'controls 1,000sq km of Russian territory'
• Live reporting by Ollie Cooper

The US was not engaged in any aspect of planning or preparation for Ukraine's invasion in the Kursk region of Russia, state department deputy spokesperson Vedant Patel has told reporters this evening.

Ukraine blindsided Moscow by sending thousands of troops into the western Russian region last week and it claims it has since taken 1,000 sq km of land, its largest gains since 2022.

Officials said yesterday the attack would prevent Russia sending more troops to fight in its eastern Donetsk region and disrupt military logistics, and that Kyiv had no interest in occupying Russian territory.

"Unlike Russia, Ukraine does not need other people's property. Ukraine is not interested in taking the territory of the Kursk region, but we want to protect the lives of our people," Ukraine's foreign ministry's spokesman said.

Ukraine's invasion into the Kursk region has revealed a shortage of Russian troops which could result in a new mobilisation by the end of this year, Bloomberg reports. 

There has been a drive in recent months by the Kremlin to recruit new soldiers amid a rising number of frontline losses but until now Russia has avoided another mobilisation.

Now, two sources have told the US news outlet that regional officials are failing to meet their average recruitment quotas and this could see Russia forced to consider another unpopular mobilisation.

"Officials may present it as a rotation measure to rest frontline troops, one of the people said, while another said a draft may be ordered as soon as the end of this year," Bloomberg reports.

When was Russia's last mobilisation?

In September 2022, Vladimir Putin ordered a partial mobilisation in Russia, drafting 300,000 reservists.

It was Russia's first mobilisation since the Second World War, with Mr Putin saying the additional manpower was needed to win a war not only against Ukraine but also its Western backers.

Ukraine has said its forces have taken control of 74 settlements in Russia's southern Kursk region.

Briefing Volodymyr Zelenskyy by video link, Ukraine's chief of staff Oleksandr Syrskyi said Kyiv's military had seized 40 square kilometres of new territory over the past 24 hours.

"Despite the difficult, intense battles, the advance of our forces in the Kursk region continues, the exchange fund for our state is being replenished," he said.

"And 74 settlements are under the control of Ukraine. Inspections and stabilisation measures are carried out there."

Yesterday, Ukraine said it controlled around 1,000 square kilometres (386 sq miles) of the region.

A week after Ukraine invaded the Kursk region of western Russia - when around 1,000 troops surprised analysts by storming across the border - Russia's President Vladimir Putin vowed to "kick the enemy out of our territory".   

But has the success of Ukraine's incursion threatened his grip on power?   

On the Sky News Daily, Niall Paterson is joined by our security and defence analyst Michael Clarke to explore the reasoning behind the timing of the invasion, and Peter Dickinson, editor of the UkraineAlert blog for the Atlantic Council based in Kyiv, explains how the invasion has exposed the weakness of Putin’s "red lines".   

Russian President Vladimir Putin has been pictured waving at Palestinian President Mahmoud Abbas as the two leaders said goodbye following a meeting outside Moscow. 

During their talks, the Kremlin leader expressed sorrow over the number of Palestinians killed in Israel's 10-month offensive in Gaza, which according to Hamas-run health authorities is nearing 40,000. 

Israel has been at war with Hamas, who are in charge of the besieged enclave, since the militant group carried out their 7 October attack which saw 1,200 people killed in southern Israel and another 250 taken hostage. 

Mr Putin didn't outright acknowledge Ukraine's recent invasion of Russia's Kursk region while talking to Mr Abbas.

But he said: "Everyone is well aware that Russia today, unfortunately, must defend its interests and defend its people with arms in hand. 

"But what is happening in the Middle East, what is happening in Palestine, of course, does not go unnoticed on our part.

 "And of course, we are watching with great pain and anxiety the humanitarian catastrophe that has unfolded in Palestine," Mr Putin added, according to a Kremlin transcript. 

Russia has longstanding ties to both Israel and the Palestinians.

But since the war started, Moscow has upset Israel by hosting Hamas delegations and Mr Putin has emphasised the plight of the Palestinians, saying at one point that the suffering of their children "makes tears come to your eyes".

Russia has summoned a senior Moldovan diplomat to express "serious concern" over reports of Western-supplied F-16 fighter jets for Ukraine being based in Moldova, the Russian foreign ministry has said. 

The ministry said Moscow was alarmed by speculation that F-16s could be based at Moldovan airfields and used to launch attacks on Russian territory. 

Moldova has rejected the reports, saying it has no plans to host weapons or aircrafts destined for Ukraine.

Moldova, one of Europe's poorest countries, has a Romanian-speaking majority and a substantial Russian-speaking minority, and its politics have oscillated between pro-Western and pro-Russian parties for decades.

Russian troops are garrisoned in Transniestria, a pro-Russian separatist region that broke away in a brief war in the early 1990s.

The region's independence has not been recognised by Moldova's pro-Western government or the international community.

Earlier today we reported more than 100,000 people had left Kursk following Ukraine's surprise invasion last week. 

The number of those who have left or been evacuated has now gone up to 121,000, with another 59,000 in the process of being evacuated, local officials said. 

Ukrainian forces prepare to fire shells at Russian forces with a self-propelled howitzer in Ukraine's eastern separatist region of Donetsk.

Ukrainian-held parts of the Donetsk region regularly come under Russian shelling and air strikes. 

Russian forces control a large part of the region, which Moscow claims along with four other Ukrainian regions as its own territory.

Two people were killed when Ukrainian forces shelled a bus with civilians in the Russian-held city of Lysychansk, Russia's state-owned TASS news agency said, citing Russian-appointed local authorities. 

Russian-installed officials earlier said more than 30 people had been wounded in today's attack in the Ukrainian city, which is located in the eastern region of Luhansk.

Ukraine has not yet commented on the allegations and the reports haven't been independently verified.

This video purports to show Russian forces clashing with Ukrainian troops inside the Kursk region.

Today marks the eighth day of the invasion of the border region by Kyiv. 

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