Assignment - Unit 14
Qualification: pearson btec level 3 national extended certificate in business, unit 14: investigating customer service, a: explore how effective customer service contributes to business success, b: investigate the methods used to improve customer service in business.
You have secured a trainee manager apprenticeship at your local supermarket. Your supervisor has told you that they want to focus your time, initially, on the customer service that the supermarket provides so that by the end of your placement you have demonstrated that you can provide customer service to the level that they expect.
You are to create a report that:
- Examines the customer service approaches/process in at least two contrasting businesses showing how these can help the business meet its customer expectation levels.
- Examine ways that customer service in a selected business can meet the expectations and satisfaction of customers and adhere to relevant current legislation and regulations
- Analyses, with examples, how these legislation and regulation impact on customer service
- Provides research on, and an analysis of, the methods selected businesses can use to improve customer service
- Evaluate the importance for the selected business of providing excellent customer service and adhering to relevant current legislation and regulations.
- Finishes with an evaluation of the benefits of improving customer service performance from the perspective of the business, the customer and the employee
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BTEC Business Level 3 - Unit 14 - Investigating Customer Service
Subject: Business and finance
Age range: 16+
Resource type: Unit of work
Last updated
21 May 2024
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Learning aim A: Explore how effective customer service contributes to business success
Learning aim B: Investigate the methods used to improve customer service in a business
Documents included in this pack are as follows:
- Learning Aims A, B, C Powerpoints
- BTEC Authorised Assignments Briefs 1 & 2
- Assignment One - Writing Frames/Guidelines
- Starter Activities with Worksheets for the first lesson
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BTEC Business UNIT 14 HELP
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COMMENTS
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Unit 14: Investigating Customer Service - Assignment 2; Unit 4: Managing an Event - Assignment 3; Assignment 1; Unit 1: Exploring Business; Assignment 2 role play Unit 20; Unit 14 Investigating Customer Service; Related documents. ... P2: Examine w ay s that cust omer service in a selected business can me et the expecta tions .
Assignment - Unit 14. Assignment 1 - P1 P2 M1 D1. Assignment 2 - P3 M2 D2. 14 - Investigating Customer Service. ... P2 - Examine ways that customer service in a selected business can meet the expectations and satisfaction of customers and adhere to relevant current legislation and regulations. M1 - Analyse how legislation and regulation impacts ...
Unit 14 - Investigating customer service - Unit 14/ Assignment P2/part 1 - Examine ways that. customer service in a selected business can meet the expectations and satisfaction of customers and adhere to relevant current legislation and regulations. In this section to my report I will be writing about how customer service is needed for Tesco.
Assignment 1 - P1 P2 M1 D1. Assignment 2 - P3 M2 D2. 14 - Investigating Customer Service ... Assignment - Unit 14. Qualification: Pearson BTEC Level 3 National Extended Certificate in Business . Unit 14: Investigating Customer Service. A: Explore how effective customer service contributes to business success. B: Investigate the methods used to ...
Unit 14 - Assignment 1 (Distinction *) ... ,14/A. P2 Examine ways that customer service in a selected business can meet the expectations and satisfaction of customers and adhere to relevant current legislation and regulations/ M1: Analyse, with examples, how this legislation and regulations impact on customer service
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Jan 1, 2023. BTEC Business Studies unit 14: Investigating Customer Services. A Explore how effective customer service contributes to business success B Investigate the methods used to improve customer service in a business C Demonstrate customer service in different situations, using appropriate behaviours to meet expectations.
Unit 14 - Investigating Customer Service (Assignment 1) includes - P1, P2, P3. Module Understanding excellent customer experiences and journeys (5N6Z0146) University Manchester Metropolitan University. Academic year: 2020/2021. Uploaded by:
Learning aim A: Explore how effective customer service contributes to. business success. Learning aim B: Investigate the methods used to improve customer service. in a business. Documents included in this pack are as follows: Learning Aims A, B, C Powerpoints. BTEC Authorised Assignments Briefs 1 & 2. Assignment One - Writing Frames/Guidelines.
BTEC Business UNIT 14 HELP. givemeyourinfo. Assignment 1 and 2. P1: Describe the different approaches to customer service delivery in contrasting businesses. P2: Examine ways that customer service in a selected business can meet the expectations and satisfaction of customers and adhere to relevant current legislation and regulations. etc.
Unit 14 - Customer Service (Assignment 1) [DISTINCTION] P1 P2 P3 M1 M2 D1 D2. 192 views 2 purchases. Module; Unit 14 - Investigating Customer Service; Institution; PEARSON (PEARSON) ... Unit 14, Assignment 1 . This assignment will include the approaches to customer service of two contrasting ...
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